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"The resort had raccoons running around it, the did not provide us wash towels until the third day the staff was ruled, the food was horrible"

"Location was good but very quiet. Beach was lovely."

"We had a great stay at this hotel. Everything was clean, comfortable, and well maintained. The staff was friendly and helpful, and the overall experience was excellent. We really enjoyed our stay and would definitely come back!"

"Would never stay here again, nor recommend it."

"This hotel is beautiful. Is small feels really personal. The food is delicious is not a huge buffet but everything is great quality and they have plenty of what they offered. The staff at the buffet is friendly and attentive. Is all inclusive which is a plus for us. The pools are big but unfortunately they only had one of the bars open and only one bartender in the one that was open which is a lot for one person to handle. We all want to have a drink in our hands but it takes time. Adrian at the...

"It is a dream. Waking up to volcano views and spending days hot springs hopping is truly magical. All of the staff go above and beyond as well."

"I stayed with my partner for his birthday and we had a great time. The property was clean and the pools were refreshing/relaxing. All the staff was very nice. Only complaint was I wish they did more for birthdays. I booked a dinner months prior with a note for birthday and also called before my reservation to remind them, but still had to ask for a dessert in which they brought out as if any other plate. Didn’t really make my fiancé feel special. But other than that everything was awesome!"

"JW Marriott is an excellent resort. Beautiful property,extremely helpful staff. Excellent restaurants and a large gym. Beach is beautiful. Golf course conditions were poor."

"Staff"

"Breakfast was excellent"

"The photos do not do this hotel justice. The views were amazing! The hotel is very clean. The staff were super friendly and eager to assist. All the amenities were outstanding. The food at breakfast and dinner was great. I will definitely stay here again!"

"Hermoso , limpio y buena alimentación"

"Exceptional, the best hotel, the best staff, views, amenities! The beach and the pools were great! The food was 3 stars from 5 , very expensive and is not good, buffet breakfast the best!"