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"Everything is nice"

"Nos gustó"

"Clean room and surroundings. Room was a nice size and very comfortable. Helpful and friendly staff. Location was great. Right across from the train station."

"Very good hotel."

"Staff was decent, maintence was decent, the capsule doors are a bit flimsy, its location is amazing near the gran via, they have a vending machine so if you get hungry at the middle of the night it can be helpful. Overall it’s good, but it’s missing a few things."

"Clean and comfortable room. Great staff throughout. Pool was nice (rather cold though). Rooftop bar was great. Good, tasty food (can’t comment on breakfast options though). My second visit so can’t be bad :-)"

"Entire staff were very friendly and efficient. Rooms were first rate and breakfast was amazing"

"We had a great stay at Urban Retreat Madrid! Couldn’t say better things about this hotel. Location is very good, super accessible and close to Metro stations. The hotel itself is super clean, modern and staff is very friendly and accommodating. We had a great stay and will definitely be returning here!"

"Everything good"

"Unfortunately, our experience at this hotel was very disappointing. The hotel appeared to be seriously understaffed, and the lack of staff had a major impact on the quality of service. The two women who worked during breakfast were absolutely excellent. They were friendly, attentive, and professional, and they were the only staff members who truly stood out during our stay. Unfortunately, the rest of the service was extremely poor. The gentleman working at the rooftop terrace in the evening...

"What a find!!! We went for F1 weekend, across street from train and Metro is on the corner. In the plaza of Reina Sofia. The staff is amazing and helpful and the rooftop breakfast staff amazing, large selection including plant based and delicious! Great value! Highly recommend!!"

"رائع كالعادة خدمة على اعلى مستوى ونظافة ممتازة جداً شكراً جزيلاً"

"Great location and super friendly staff"

"I loved that the property was open 24/7. The establishment was clean and quiet. The breakfast was wonderful e an assortment of meats/ cheeses/ fruits and pastries and more! Having the coffee machines going 24/7 was great as well! Although it was in an industrial area- it felt sade. There was a gas station next door and a Burger King a block aeay. The only negative was that we could not figure out the air conditioner and spoke to someone at the front desk but he never came by. It was too hot for...

"نايس"

"The apartment itself was wonderful: bright, spacious, well located, and very comfortable for three nights. Where it falls short is the basics. No washcloths, no tea towels or drying cloths, and none of the small necessities you'd expect — soap, dish supplies, that sort of thing. It's advertised as an apartment, so we expected a bit more than a hotel room. The rooftop/bar pool area is incredible with excellent staff!"

"Zugang benötigt 3 Codes, wobei die ebenerdige Eingangstür nicht mitgeteilt wurde. Zimmer 7 war ruhig zum Innenhof, Klimaanlage funktioniert. Aufzug vorhanden."