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"The location is great, just about ten mins walk to the Plaza Mayor and Sol station shopping area and easily accessible to other major attractions like the Retiro park, Gran Via street and Royal palace by foot or subway. There are a hundred cafes and restaurants around to choose from. It was clean and the toilets and showers in the shared bathrooms feel private (the dividers go almost all the way down to the floor) and the ac in the private bunk bed room we stayed in worked fine. Only complaint...

"Staff was decent, maintence was decent, the capsule doors are a bit flimsy, its location is amazing near the gran via, they have a vending machine so if you get hungry at the middle of the night it can be helpful. Overall it’s good, but it’s missing a few things."

"We had a wonderful stay at the Hard Rock Hotel Madrid and overall it fully met our expectations. The location is fantastic — extremely convenient for exploring Madrid and one of the strongest points of the hotel. The staff was outstanding throughout our stay: friendly, professional, attentive, and always willing to help. Breakfast was also excellent, with very good quality and variety. The hotel itself has a great atmosphere, everything was well maintained, and the overall experience was...

"I stayed 3 nights. Asked for a soda bottle opener for 3 days, get it on last day after I made a fuss…toilet water flush continue, tech fixed but still flush continuously….i guess that is how Spanish operated their business or their custom/culture.. i love the Spanish food, the city arch but the cr7 turned me off.."

"رائع كالعادة خدمة على اعلى مستوى ونظافة ممتازة جداً شكراً جزيلاً"

"Staff are not that friendly, security guards are not helpful. Hotel is in a good location"

"Loved my stay, the staff were extremely helpful and kind, the cleaners too did an amazing job , one even helped decorate my room for my friends birthday with balloons, highly recommend staying at this place , it’s also close to all the amenities you would need like supermarkets and bus nearby to town"

"نايس"

"Los dueños del hotel no tienen empatia humana."

"Good location."

"Zugang benötigt 3 Codes, wobei die ebenerdige Eingangstür nicht mitgeteilt wurde. Zimmer 7 war ruhig zum Innenhof, Klimaanlage funktioniert. Aufzug vorhanden."