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"Everything is nice"

"Nice place to stay.Great customer service."

"The double bed was more spacious than expected! The front desk staff seemed annoyed and weren’t super helpful with the locks, which are hard to open and make a lot of noise all night. The showers were full of hair and mold too unfortunately. Many hallways smelled like sewage. But the air conditioning was nice in the main sleeping room. The location was fabulous and close to grand via and Malasaña shops. Worth it for location and travel on a budget but don’t expect to feel super clean!"

"الإقامة رائعة جدا خاصة مع عائلتي الفندق رائع جدا بكل تفاصيله وقربه من المتاحف والسنتر والمطاعم والنظافة عدا خدمة الإنترنت كانت ضعيفة للأسف "

"Great hotel and location."

"This place was great, we were in Madrid during a heat wave and we were very thankful for a a/c that worked. This place is also in a great location of the city center. Easy to get to by subway or public transportation. Staff was extremely helpful!!"

"This is a boutique hotel that is finding its footing. The room was nicely decorated and the bed comfortable. We were surprised that in such a clearly-trying-to-be-nice place the shower grout was unevenly cleaned. There were no luggage racks to be found and one had to intuit that the front desk had irons. The pool is really nice, though the bar is strangely removed from it and there is no service so you have to leave all your things and walk to it. The view is amazing from the pool!"

"Súper bien ubicado, muy buena atención del personal"

"No nos dimos cuenta que la habitación que reservamos no tenían aire acondicionado, nos pusieron unos ventiladores, pero no hay circulación de aire por ningún lado lo que ocasionó que nos apretáramos, casi nos asfixiamos. Los baños eran compartidos tampoco nos percatamos de eso. El personal súper raro y desatentos. No tienen donde guardar las maletas por lo que cuando entregamos las habitaciones, tuvimos que salir al aeropuerto porque tampoco nos dejaron permanecer el la recepción."

"Mi estadía en el Novotel fue una experiencia muy agradable. La ubicación del hotel es excelente, con fácil acceso al transporte público y a los principales lugares de interés de Madrid. Las instalaciones estaban muy limpias, la habitación era cómoda y el personal fue siempre amable y profesional. Durante mi estancia tuve un inconveniente con el aire acondicionado de la habitación. Sin embargo, quiero destacar la rapidez y la atención con la que el equipo del hotel respondió al problema. Se...

"Ubicación y comodidad cama."

"Close to metro and high speed train station. Clean room but small - excellent shower and AC. Gym on site very useful. Seventh floor restaraunt was top notch (unfortunately too hot to outside in seventh floor patio). Staff all around were very helpful. Easy to walk to restaurants and shops or take transit to tourist sites."