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"Casa San Agustín is, without a doubt, the best hotel in Cartagena!! From the moment you arrive, the service is absolutely spectacular. Every detail is thoughtful, the staff is incredibly warm and attentive, and the hotel itself is simply divine. It’s elegant, beautiful, and has such a special atmosphere that makes you never want to leave. We absolutely love staying here. Truly one of our favorite hotels anywhere!"

"The property was well maintained and clean. The manager was helpful. The portal to invite guests was weird, it says you could, but you couldn't. Really nice pool and beach area. The bar and restaurant were not completed and during the day you could hear construction. All in all, really nice apartment and property."

"El personal es muy atento.Las facilidades muy limpias y el hotel esta cerca de muchos restaurantes y áreas recreativas."

"N/a"

"The minute we stepped foot in the building the hospitality was so sweet. From the front desk clerk to even the manager to the girls upstairs in the pool deck. My family felt very welcomed. The hotel was so close to everything! So taking the Ubers and taxi was not expensive at all. My son fell in love with a sweet dog that would not leave the front of the building and looks that the staff and care for him as well. It was the sweetest thing. Our room was a vibe! Very beautiful decoration all...

"todo excelente"

"Nos encantó el hotel, los servicios y la comida. Sólo en la cena hay mucha demanda en Humo y tuvimos que cenar a las 6, el restaurant nunca se llenó"

"El hotel y el personal estuvo espectacular,,, la atención y amabilidad son increíbles… nos vamos muy complacidas con todos,,, sigan así,,, nos llevamos las mejores experiencias de Cartagena"

"Everything was great."

"Excelente"

"We stayed in the Presidential Suite and paid a significant amount of money, but the experience was extremely disappointing. The hotel’s guest policy is far too strict—you cannot even invite friends or family to your room for drinks before going out. I have stayed at many Hyatt properties throughout the United States and around the world and have never encountered this issue. Unfortunately, we will not be staying at this property again."

"Excelente"

"O apartamento é muito bem localizado e organizado, Dona Iolanda muito prestativa e atenciosa."