"Deluxe room, no hot water as boiler was turned off, banging water pipes, erratic lights, worn out threads showing towels, rock hard king bed. Friendly staff tried their best. Fireplace was needed, ask for more wood. A one and done property, never again, sorry. Fix the flickering lamps, erratic WiFi, provide towels not rags, put a pad on the bed, have staff turn on boiler for clients with reservations as they arrive at night."
"Deluxe room, no hot water as boiler was turned off, banging water pipes, erratic lights, worn out threads showing towels, rock hard king bed. Friendly staff tried their best. Fireplace was needed, ask for more wood. A one and done property, never again, sorry. Fix the flickering lamps, erratic WiFi, provide towels not rags, put a pad on the bed, have staff turn on boiler for clients with reservations as they arrive at night."
"Hilltop hacienda, peacefully out of the hustle and bustle of the town. Hotel has fireplaces for heat, the breakfast was good, staff was helpful and friendly. A little out of the way but cabs here are very inexpensive."
"Hilltop hacienda, peacefully out of the hustle and bustle of the town. Hotel has fireplaces for heat, the breakfast was good, staff was helpful and friendly. A little out of the way but cabs here are very inexpensive."
"Die Unterkunft ist grosszügig und mit viel Liebe eingerichtet. Das Personal ist sehr hilfsbereit und hilft gerne bei Fragen. Lage ist auch sehr zentral. Werde die Unterkunft bei meinem nächsten Besuch bestimmt wieder buchen!"
"Die Unterkunft ist grosszügig und mit viel Liebe eingerichtet. Das Personal ist sehr hilfsbereit und hilft gerne bei Fragen. Lage ist auch sehr zentral. Werde die Unterkunft bei meinem nächsten Besuch bestimmt wieder buchen!"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
The hotel rooms were okay, but the cleanliness of the bathroom were not good, we had breakfast both days, i observed the containers and other things not really clean, the pron that the lady who was serving was really dirty.
The swimming pools were super small, in the picture doesn’t look like the real one.probably dirty to.
It was good but not excellent
The hotel rooms were okay, but the cleanliness of the bathroom were not good, we had breakfast both days, i observed the containers and other things not really clean, the pron that the lady who was serving was really dirty.
The swimming pools were super small, in the picture doesn’t look like the real one.probably dirty to.
It was good but not excellent
Best experience with staff members, they where very helpful and aducated. Monica, Patricia and Eduardo do make a difference in our stay. Thank you very much for all of your help.
Best experience with staff members, they where very helpful and aducated. Monica, Patricia and Eduardo do make a difference in our stay. Thank you very much for all of your help.
Anonymous traveler
Reviewed October 30, 2026Reviewed October 30, 2026
I loveeeed this hotel. The property is wonderful and so pretty. The staff is nice. It’s close to the ruins and about 20 from the center/centro of the city. The food was yummy. Nothing around besides the hotel. Views are wonderful. Plan to return.
I loveeeed this hotel. The property is wonderful and so pretty. The staff is nice. It’s close to the ruins and about 20 from the center/centro of the city. The food was yummy. Nothing around besides the hotel. Views are wonderful. Plan to return.
Sandra
Reviewed November 9, 2026Reviewed November 9, 2026
Our second time here at the hotel.
The staff are hospitable, the breakfast always tastes great.
It is convenient to local restaurants, bus terminals and taxis everywhere!
Our second time here at the hotel.
The staff are hospitable, the breakfast always tastes great.
It is convenient to local restaurants, bus terminals and taxis everywhere!
It’s an excellent little hotel. The free breakfast is really good. Wifi was a little slow and no Netflix or any streaming Tv available. Otherwise a great little hotel.
It’s an excellent little hotel. The free breakfast is really good. Wifi was a little slow and no Netflix or any streaming Tv available. Otherwise a great little hotel.
Very Well located next to most of turístic places. All Staff members very kind and corteous Spotless room and bathroom. Beds were kind of stiff, but ok. Very high speed internet working perfectlly. I would highly recommend this hotel for everyone. The only one thing is that Syctravel was sending me a lot of messages by phone and mail and even phone calls asking me to make the payement right away: that was disgusting at any time, but mostly at this time of pandemia, in which most of turistic...
Very Well located next to most of turístic places. All Staff members very kind and corteous Spotless room and bathroom. Beds were kind of stiff, but ok. Very high speed internet working perfectlly. I would highly recommend this hotel for everyone. The only one thing is that Syctravel was sending me a lot of messages by phone and mail and even phone calls asking me to make the payement right away: that was disgusting at any time, but mostly at this time of pandemia, in which most of turistic...
I really liked the property. my only negative comment would be that the noise from other guests traveled through the whole complex. but overall very pleasant stay!
I really liked the property. my only negative comment would be that the noise from other guests traveled through the whole complex. but overall very pleasant stay!
Loved my stay at this hotel. Staff were very helpful. The place is beautiful and charming. Within walking distance from the city center. Breakfasts was good. A great place to explore San Cristóbal and its surrounding area.
Loved my stay at this hotel. Staff were very helpful. The place is beautiful and charming. Within walking distance from the city center. Breakfasts was good. A great place to explore San Cristóbal and its surrounding area.
We were having car troubles when we tried to check out, and the staff went above and beyond to help us. They found a mechanic for us, and they also reviewed the entire night of security footage to verify if anyone had tampered with our vehicle. They were so kind and helpful, and they allowed us to checkout late while we waited for our car to be repaired.
We were having car troubles when we tried to check out, and the staff went above and beyond to help us. They found a mechanic for us, and they also reviewed the entire night of security footage to verify if anyone had tampered with our vehicle. They were so kind and helpful, and they allowed us to checkout late while we waited for our car to be repaired.
Jeremy
Reviewed December 10, 2025Reviewed December 10, 2025