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"Check in took 20 mins then lost my payment!! Spa no towels rubbish around ! Evening meal menu disappointing! Restaurant very hot Disappointing visit"

"Brilliant location for bus, rail and city centre all a short walk away. We would definitely recommend a short break here. We will definitely stay here again. Love Chester."

"Amazing experience in Liverpool and Municipal hotel was exceptional! The staffs who service the breakfast were superb, the reception were very friendly and helpful, thank you all, we are looking forward to coming back here soon . xx"

"Staff very friendly and helpful, in the current heatwave the air conditioning was amazing. Loved the kitchenette. Bearing in mind we were in the middle of the nightlife area the rooms were very quiet. Thank you very much"

"Slightly dated decor but clean and absolutely perfect central location. Bedroom and terrace bar offering incredible view of Liver Building and surrounding area."

"Lovely stay at this hotel. Only downside was the queue when checking in and lack of options to buy a bottle of cold water when I got back on Saturday night."

"Clean and spacious room! Great location!"

"The stay was for a stag weekend and is ideally placed for all local attractions, pubs, restaurants etc... However, it is in need of a serious refurbishment, as the rooms are tired, a bit shabby in parts and no air-conditioning, so was very hot even with the fan provided. All plug sockets were at one end of the room and the sleeping area had none, so fan wasn't very effective at night. There is no way this hotel is a £110 per night, which was £50 cheaper than they quoted direct. Maybe £75 at...

"Had the most wonderful stay here, very helpful reception staff. Very clean hotel and the breakfast is lovely. Well done keep it up ."

"Great place to stay on the canal with limited parking, staff very helpful and friendly, would definitely stay again 👍"

"We had a lovely time, just a few things that slightly dampened the experience. Need black out blinds in the family room as the light was streaming through until late and with the heat as well the children couldn't get to sleep until it went dark. The gastro pub food l would give a miss in future, very bland, dry and of poor quality but high prices. We would 100% come back though."

"Close to cruise terminal- within walking distance if reasonably fit. Wonderful staff, welcoming and helpful. Would stay there again as near all amenities."

"Check in was a bit antiquated. Paper and pen in the 21st century. Also 2 reception desks but with unequal queues. Bend linen a bit starchy, and of course they all use that industrial cleaner from sketchleys which smells terrible The towels smelt terrible as well It really should be that the linen and towels are cleaned with a domestic soap powder like aerial or bold, or with a conditioner like comfort so that customers get the wow factor of the room smelling like home rather than a hospital."

"Excelent!!! close to the Cavern"

"Staff was very attentive. Breakfast is quite good with a lot of options"

"Clean, modern, budget friendly hotel in a great location in Liverpool. Walking distance to Matthew Street, shopping district, Albert Docks, train stations and minutes walk away from many bars, restaurants and cafes. I would not hesitate to book again when coming back to the city."

"👌"

"The spa and pool was love, we realkt enjoyed it, but we had no kettle in our room we walked to reception and asked for one, I offered to collect it and take it back but they saud no a member of staff will bring it , we never received it, so couldn't have any drinks in our room, room was clean but dated , but on the whole we enjoyed it, breakfast was great"

"Layout of rooms was spacious and comfortable"

"Lovely hotel helpful, friendly staff"