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"Alarm went off twice at 3am in the morning. No hot water for shower. Shower water was backing up. Hairs also in the shower. Explained to staff at front desk when we were leaving and they couldn’t care less. Won’t be staying again."

"The location was excellent for exploring Chester. Room was a little warm and could do with a shelf or two in the bathroom. Breakfast was good although buffet service. Overall very good 3 star hotel."

"When I read all the great reviews about this property, I thought if I got half the of great services written, I'll be glad. I wasn't disappointed! I was warmly welcome by the very pleasant and friendly receptionist Maria and Cole. They made all the check in process and my stay very seemless. The room was clean, modern and had the the necessary amenities needed for a comfortable stay. I had issue with my room and this was immediately resolved by the ladies and Christian . All in all my stay was...

"Fantastic stay at the hotel, one of the best I’ve been to by far. Great location just outside Chester and a very relaxing feel to it. Executive room was amazing for us."

"Easy Check in and out the room was great"

"Excellent location in the middle of town and close to rail stations. Quiet."

"I asked for extra or different pillows as I have a neck condition. Receptionist said they might not have them and they were too busy at the moment to check. Guess what… none checked nor gave me any pillows. And room cleaning was not included, you have to pay for it. No shampoo nor conditioner."

"Hotel is perfect for having a Beatles ambiance everywhere you go. Staff was helpful. We needed to have fans because air conditioner was failing. My only complaint is on the breakfast. Very limited on options and staff doesn’t keep up with refilling or ensuring the coffee machine is working. There were also some flies around the buffet. We had two rooms, one of them with balcony. With the changing and rainy weather in Liverpool, I don’t think is worth paying for balcony. Other than that, the...

"That was not really happy . I book bed and breakfast. But if you want to use the pool you have to pay extra . That was not good . And no help from the Expedia ."

"Staff very helpful, room was lovely, especially the coffee machine. Nice happy hour 6-10pm!"

"Clean room. Helpful staff."