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"Zoe on reception was amazing nothing was too much trouble, I’d phoned prior to going to the hotel with a query and she dealt with it straight away. Also the young guy and another gentleman were really helpful when our tv wasn’t working, they promptly sorted another room for us, which was more spacious. Loved our stay will definitely be back."

"Good location Large room Reasonable breakfast but not great choice Room uncomfortably hot (fan provided but covered in dust)"

"Convient place"

"Beautiful hotel. I wanted to give 5 stars for staff as the receptionists welcome was lovely. I was helped with my bag to my room. The spa team really professional and informative. Both doorman I encountered advised on the weather for the day and short cuts for where I needed to go in the city. I even received a compliment on my outfit which was super sweet. Sadly I only gave 4 stars for staff. All but one member of staff were super friendly, helpful and professional. The team were let...

"Clean room, central location."

"Beautiful hotel in areas but if you’re planning to stay here with a baby or you are a wheelchair user I’d maybe think again! This hotel is not accessible at all, it’s quite old so has narrow corridors, lots of heavy doors that are shut between corridors & we were put in a room that had no lift access & was at top of a narrow steep staircase - it was completely impossible to get to with a baby & pram! We had to ask to change rooms and the staff on reception weren’t apologetic or friendly at all!...

"Lovely room . Very comfy bed. Really lovely staff. Will book again !"

"Cheap n cheerful was a lovely break, breakfast was top quality, lots of options. Lovely bar areas, and Happy Hour 12-7 was perfect."

"Very grand Couldn’t fault anything first time we have stayed good was also excellent Will be back"

"Excellent location and a nice hotel"

"Staff were very helpful but team weee over run when golfing group arrived and dinner service was slow and confused. It was not clear about the additional charges for the spa, or the large range of prices offered depending on time of day. Again the staff were helpful but I was surprised at the choice of a male cleaner in the female changing rooms at the start of the session …. Again not a reflection of the staff. The spa had seen better days, hot tub was ice cold and sauna wasn’t working. The...

"Hotel and staff were fantastic. The location is excellent. My only complaint is when we came down for breakfast Sunday at 8.45 they had no yoghurt left, even though there was almost 2hrs left of breakfast service. This was dissapointing, particularly for those who do not eat the English style breakfast and prefer fruit with yoghurt."

"Everything about our stay was perfect. Breakfast and dinner in the restaurant was delicious. Clean and comfortable room and bed. Used the pool facilities, great jacuzzi! Overall a great place to stay, would recommend!!"

"Restraint service very slow, forgot drinks order. Beer cloudy, waiter changed it , but got charged for replacement. Menue not very extensive, but good O.K."

"I really enjoyed my stay at this hotel. It was a full sized hotel, as opposed to the guesthouse type of accommodations I had last year when I visited Chester. The walk from the train station was fairly short, although if you're carrying a heavy suitcase, you'd probably be better off getting a ride. There is a supermarket next door that had many options for snacks and beverages, but the restaurant situation was a bit challenging, as most of them were about 1km walk west of the hotel. The...

"All staff were lovely and helpful nothing was too much trouble for them. Plenty of choice on the breakfast menu. My only criticism if you want to call it that is that the actual bedrooms & bathrooms are all tired looking. Could do with a revamp and a colour injection. Pool area also could do with sprucing up."