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"Excellent hotel, rooms lovely , clean and spacious. Breakfast is great, plenty of choice. Would highly recommend"

"As always a great stay, use this hotel very hotel when staying in Liverpool, clean, convenient and staff friendly and helpful."

"Great stay."

"There was an issue at check in regarding our family room whereby the expedia booking info hadn't pulled through correctly to the hotel. I would recommend emailing the hotel after booking to reconfirm everything. The family room was a decent size, although towels were stained and the free mini's were half used. The pool facilities were lovely. The pool was a little chilly, but jacuzzi very nice and warm."

"Amazing staff on reception. Great rapor with them. Location and room fantastic. Very loud on a Saturday night from partying, but that’s somewhat expected."

"On upon checking , the staff were amazing and smooth check in , The room itself could have had a bit of attention , windows don’t open , heating can’t switch off and mattress was rock hard , the bathroom looks brand new and the shower was amazing with but the bathroom sink took about 10 -15 mins to drain away . The check out was also very quick . Also there’s a booking taxi screen in reception which was very handy"

"Me gustó que es un lugar moderno, de fácil acceso, con ascensor, cerca a todas las amenidades, muy limpio, con suficiente espacio, el personal eficiente."

"We were kept awake all night by the people upstairs. Not cause they were noisy but cause all rooms have wooden floors and you can hear every step. The finish in the rooms was poor, bits of paint on the wood, chipped walls, and the windows were really old, couldn’t be opened and you could hear everything from outside. We booked it for the spa for my husbands 50th, and were informed on arrival that we had to pay to use the pool. £45 each and that was discounted for that we got a swim in the pool,...

"When in Liverpool this is only hotel i will stay in. Reception staff especially April very helpful and professional."

"Rated 4* - on what planet? Completely bereft of any facilities. Room was small, dark, aged and tired. Stay in Liverpool every 2 weeks and thought I’d give this ago - if"

"Couldn’t work out the heating and all the different buttons for the lights"

"I’d booked for a room in the Queens Wing however was given a room in the Kings wing. The room was quite dated, the carpet was old and lots of wear and tear. The room and corridors were musty smelling. The reception and bar area have been refurbished since my last visit however the rest of the hotel still needs work!"

"Amazing and super friendly staff"