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"Wow! Amazing place Can't wait to return"

"First impressions in walking into the hotel were superb, modern, bright & clean with really helpful & pleasant staff. The bar & food were also really good, excellent food & service with drinks very reasonably priced. However the room was very dated & not that clean, certainly needs a refresh, & this was a canal side balcony room on the fifth floor with a jacuzzi bath. The balcony itself was dirty, with loose flags & large cobwebs not somewhere that nice to sit out on & this was middle of...

"Great stay, comfy bed."

"We were very impressed with the overall hotel, the staff and the architecture. The food was really good for lunch and dinner. For lunch, we sat at the bar and was served by Kaitlyn, who was very polite, helpful and professional. All your staff was very polite and helpful, but Kaitlyn was particularly good at it. Next time we’re in Liverpool will be sure to stay at this hotel, without fail!"

"Check in was seamless and we were greeted by a smiling member of staff and given a complimentary glass of fizz."

"Lovely hotel. Rooms clean with plenty of space. Staff really helpful and friendly. Would definitely return when visiting chester. "

"Refurbished and clean. Great attitude from staff and all at a good price. Food was delicious at dinner"

"Wonderful hotel, wonderful staff! Thank you!"

"Great location."

"Room was nice enough but not practical ..... lighting was poor, there were no bedside cabinets, there was no dressing table, there was one easy chair and one stool (it was a double room so why not two chairs) bath/shower not guest friendly, the bath plug/drain did not drain properly which resulted in my having to stand in very hot scalding water for my shower and getting bright red feet as a result, there was no toilet brush either which is a basic hygiene matter. Bar etc was comfortable enough...

"discounted upgrade request sent via the hotel and we accepted but when we arrived we were told the upgrade system wasn't working and we quickly dismissed, and told no discounts available. Reception not so customer focused and friendly. Ordered cocktails the bar was empty and took 25 minutes to make !. The hotel is very compact and not much space at breakfast, felt quite claustrophobic. Overall disappointing but it didn't spoil our night away."

"The hotel is in the middle of activities in the city. Very nice rooms and staff."

"Huge welcome from Gill at the reception whom I'd met before when I stayed there. Stayed in a different room that was very clean and comfortable. Enjoyable stay and everything I needed was provided."

"Great location, within walking distance of everything, friendly staff and very comfortable rooms"

"We have eaten at this hotel many times, however, the first time staying over I should have done it sooner. Wonderful hotel and the staff were all extremely attentive."

"While the Hotel is in a super location it is in need of updating. There was no drawers in the room to put clothes in and room157 had water dripping from a light fitting in the bathroom. This has obviously happened for some time as there was staining on that part of the ceiling. I reported this to reception as we checked out. There was no lu brush and we had to ask for another toilet roll as only one half used was provided. The food was average. Not somewhere we would stay again"

"Lovely hotel, our stay was amazing as always!"

"Pas de climatisation dans la chambre. Belle salle de bain, lit moyen. Bien localise."

"We couldn’t come because my wife was sick if possible can we reschedule"

"Lovely property with clean rooms and general areas. Great decor with lots of original wood flooring and ironwork etc. nice atmosphere in the bar in the evening. Enjoyed our meal in 1931 restaurant. Really handy for the Liverpool Philharmonic across the road. We wouldn’t hesitate to recommend the hotel and the venue."