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"Best spa hotel in Liverpool "

"Nice style hotel, good security and excellent soundproofing for such a central Location. Noisy aircon and no onsite breakfast options were the only negatives. "

"Beautiful hotel and nicely appointed rooms but would not recommend if you want a swim. £50 extra!"

"room was not cleaned. The bed was left dirty from the previous occupant, a sanitary wrapper was on the bed, toilet was soiled, wet towels on the bed, dirty drinks cups. No room change could be offered, I requested refund which I was told needed to come from Expedia. I have now emailed Expedia 3 times and await their verdict on whether they will refund my money. "

"Service, breakfast , spa and hotel are great. We just initially ended up with a bad room, that hadn’t been done up and was very dated and shabby. Reception moved us to a better room on 2nd day."

"Great location and had everything I needed in a hotel. You need to be agile to get into the tub/shower nice and deep if you want to soak though"

"Lovely hotel, reception lady was very helpful, Can’t fault it’s location right in the downtown area of Liverpool "

"An average hotel in every way. First impressions were poor with staff drinks all around the reception desk. Quality of food from room service was average at best. Rooms were badly sound-proofed and could heard the tv from next door all night. Won’t be rushing back when there is so much choice around. "

"Great welcome and stay "

"Super convenient for Lime St station and Liverpool city centre. Friendly staff. "

"Staff were very pleasant. The classic double room was decent, no frills, but did the job. Downside is we stayed on Saturday evening and had the worst nights sleep in any hotel I have ever stayed in. The noise coming from by the Cavern Club and outside the hotel was unbearable - extremely loud drumming until 2am. I called front desk who advised this is normal and what you should expect from city centre hotels. From experience, I appreciate you may encounter some noise from city centre but this...

"Lovely stay "

"Once you ignore the hotel entrance from the street which is underneath an ugly car park the foyer is attractive and smells wonderful. Staff were helpful and friendly. Room was big and clean. Good location for exploring Chester. "

"Great location on the docks. Clean. Great friendly staff "

"Nice place!"

"Everything was good as I rated it a few minutes ago. But the only thing that made my staying less positive, was that the other hotel's customer who were in the adjacent rooms (both 503 and 505) were having sex and making strong noises at night. There were also having arguments and smoking marihuana (something not permitted in the hotel). That made the overall experience less positive."

"Everything was top class and the breakfast wow !!!"

"Great staff , Great place and relaxed atmosphere. will stay again ."