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"We booked the room, due to holding an event in the rum warehouse. It was exceptional from the staff to the amazing communication nothing was at fault. The breakfast is hot and fresh with lots on offer. Thank you to Chloe, Daisy, Sas and the rest of the team your customer service is amazing. Not forgetting the rest of the staff groups. Sadly we didn’t get to sample the spa but guests who we bumped into said how gorgeous it was. Hopefully see you all soon. Natalie & Andrew Smith"

"Staff were friendly and helpful, Spa and Pool were excellent and provided a comfortable environment to relax and refresh. A great location for a short relaxing break!"

"From the moment I arrived, The Resident Liverpool impressed on every level. Check-in was quick and seamless, and the personalised card and message waiting was a lovely touch that instantly made me feel like a valued guest rather than just another booking. Every member of staff was warm, helpful, and genuinely friendly throughout. The location is hard to beat. Bold Street and Renshaw Street for restaurants are a five-minute walk, St John's Street for shopping is equally close, and the Albert...

"Amazing hotel, staff polite and attentive - nothing was too much trouble. Breakfast was fantastic and building itself is lovely, a great stay."

"Great value and good location to get to Hill Dickenson stadium. A bit of light coming through the curtains and around the door interfered with sleep. I would advise door closers to avoid the unintended slamming."

"Rooms were nice and were clean. Only negatives were 1) there's not really a desk in the room . Only a round stool with no back on it so difficult if you're using the hotel for business. 2) There were no vegan main meals on the menu which is disappointing."

"The tv in the room didn’t work I called reception they said someone was on the way up to the room - they never came Peacock out side the room all night and morning squawking and people running up and down the corridors all night "

"Excellent stay"

"Bathrooms really nice and new, bedrooms could do with a lick of paint and more plugs, especially on dressing table. Hallway carpets smell a bit musty."

"Very pleasant and welcoming staff. Lovely breakfast. Great choice. Very good location"

"Room was nice and clean. Staff very good at reception."

"Food orders , Breakfast and dinner food wasn’t the best Breakfast was 4 out of 10 and my meal at dinner was Disappointing brought me the wrong meal first the had to wait and when it came for what I payed it was not good "

"Excellent hotel in a fabulous location!"

"The hotel is closing this Sept for a two year renovation. Some staff have already left for other city jobs. Both sink and bathtub did not drai well. The room tv was so small it was almost impossible to see. No bar soap provided. Asked for a one hour late checkout and it was granted but almost begging. Good location. Dave in the restaurant was good as well as both doorman. Possible maybe second stay but only after renovation."

"Pleasant stay"

"Rooms where clean and staff was very friendly with a great location. A little difficult to reach staff before check-in time (11am), but this doesn't take away from the overall experience significantly in my opinion."

"Excellent hotel. Comfortable rooms and good gym. "

"La señora de la limpieza solo como que según ella tendió la cama y muy mal tendida no nos dejó toallas nuevas no barrió no limpió"

"The hotel was very good. I would recommend it for anyone looking to visit Chester as it was a 10 minute drive away."