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"Staff at breakfast all seemed subdued and only very few interacted with guests. The choice of breakfast was minimal. In comparison with other hotels it was just about acceptable. Some of the seats were uncomfortable due to ware and tear. Ended up sitting on the frame rather than the leather clad seat cushion. The hallways were very dark and the room itself did not have adequate central lighting. The shower was a weak waterfall style shower with out a hose for extra use. I found the concierge...

"Slightly more outdated than shown in the pics, food very limited and expensive. Room was very basic, no air con, no bottled water as described. Jacuzzi bath not working. Balcony very uninviting with no view. The pool was lovely but busy."

"All the staff was very friendly and helpful. We had a really nice clean room. The space was great for a family of four."

"We were very impressed with the overall hotel, the staff and the architecture. The food was really good for lunch and dinner. For lunch, we sat at the bar and was served by Kaitlyn, who was very polite, helpful and professional. All your staff was very polite and helpful, but Kaitlyn was particularly good at it. Next time we’re in Liverpool will be sure to stay at this hotel, without fail!"

"Room was very big and clean with a huge window and a lovely view of the Liver Building . Reception staff were very helpful and pleasant. Nice bar with outside space and views ."

"Everything as I would want and expect"

"The staff where very friendly and welcoming. Hotel was clean, and comfortable, bar lovely and rooms had everything you need. Was close to town and lively walk by the canal."

"The location for both the waterfront and for Liverpool One was excellent. The staff were very professional yet friendly, the room lived up to expectations and the breakfast was varied and well presented."

"Check in was friendly , Welcoming and smooth. The apartment was very clean and well equipped. Very happy with our stay here"

"Great staff very clean!"

"Lovely room, well appointed. The staff were really helpful and lovely. A great stay all round. No negatives whatsoever. Very convenient for the city but also for the motorway network. The spa was one of the best I've visited on a hotel site. Recommend highly!"

"It's located in a really good area. Room was clean, hotel was quiet. I was there for a day, no complaints"

"Excellent deluxe balcony room especially as it was an up grade. Looked over Matthew St but with yhe tripe glazing had no disturbance at all. Bed was very comfortable. Staff were so helpful and chatty, also had the opportunity to leave luggage on last day so could explore with out it , think they also offer his service if you arrive early as we went to do tjis. But we're able to check in early which was a bonus."

"Beautiful hotel in pleasant surroundings. Staff were excellent and the food was amazing at Palm Court."

"While the Hotel is in a super location it is in need of updating. There was no drawers in the room to put clothes in and room157 had water dripping from a light fitting in the bathroom. This has obviously happened for some time as there was staining on that part of the ceiling. I reported this to reception as we checked out. There was no lu brush and we had to ask for another toilet roll as only one half used was provided. The food was average. Not somewhere we would stay again"

"Excellent location, near to city center and albert dock. Food is average"

"Good location"

"Didn't use the facilities as only on a 2 night stay. Great location and worth the extra."

"Excellent location, very clean room and all the staffs were very helpful. I had very squeaky set of wheels from my suitcase and was able to borrow a can of WD40 from maintenance to solve the issue. Very helpful!"