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"Absolutely loved our stay. The hotel was amazing—spotlessly clean with a warm, welcoming vibe from the moment we arrived. The staff were incredibly friendly and genuinely couldn’t do enough for you, always going the extra mile with a smile. Our room was very spacious and thoughtfully laid out, with plenty of storage and a calm, modern feel. The beds were super comfortable, with quality linens and pillows, and I can honestly say I’ve never had such an amazing night’s sleep. If you’re looking...

"The hotel was such a disappointment. The hotel reception is the nicest part, the rooms, or at least the rooms we were in across the bridge were so dated and dull. It was the hottest day of the year and the only place in the hotel with air con was the reception desk. The pool and jacuzzi was nice but not worth going back for. So much better value out there."

"We had a lovely stay. Every single staff member was friendly and welcoming. The only downside was the aircon wasn’t great but we were supplied a fan instead. Definitely go back!"

"Amazing experience in Liverpool and Municipal hotel was exceptional! The staffs who service the breakfast were superb, the reception were very friendly and helpful, thank you all, we are looking forward to coming back here soon . xx"

"A little disappointed with my stay overall. The reception staff were lovely, welcoming, and friendly, which made for a great first impression. Unfortunately, my experience with room service wasn't as positive. The first person I spoke to seemed a little disorganised, and after waiting over an hour for the food I had ordered, I called back only to be told it had been delivered to the wrong room. As there was no answer at that room, no one thought to call me to let me know, which felt a little...

"The staff were helpful and friendly. The room is small and outdated; the carpet and bedding are not clean. Breakfast is way below expectation for the price it charges me (~£40 per day)."

"Muy agradable a la vista y con buen servicio del personal y buen desayuno. Al centro de la ciudad y a la Catedral se hacen 15 minutos caminado y a 10 minutos la estación de tren."

"We were very happy with our stay. When we booked it worked out cheaper than your standard travel lodge/premier inn so we where worried the images online wouldn’t match the experience but we where wrong! Sure the rooms could maybe do with a lick of paint but overall we were very happy with the apartment. The location was brilliant for being so close to the middle of the city, rooms where clean, staff where very friendly and the air conditioning was a dream with how hot the day was. One thing we...

"The property was clean and comfortable with a cosy bed, ideally situated for the city centre with a fantastic breakfast."

"Awful hotel, completely outdated. Is like something from the Adam’s Family. Small double beds with single pillows on the bed, mouldy walls, small fan provided to cool the rooms in the hottest day of the year."

"Premium room excellent."

"Excellent service"

"Our second stay at this lovely hotel. It’s elegant without being stuck up. All the staff were lovely. I had the most fantastic green curry in Drakes restaurant; a good nights sleep in very comfortable bed; a great breakfast (yogurt, fresh pineapple and fruit coulis especially appreciated!); and a nice dip in the pool before leaving. Thanks!"

"Underwhelming hotel for the price point and not well maintained. If you're looking for a Beatles experience, you can skip this one. AC was not working in our room during the recent heat wave and there was no alternative solution. We checked out a day early to another hotel as we were not given any sort of compensation if we toughed it out another night."

"Very nice hotel, with a lovely Italian restaurant attached. Within walking distance to the Cavern club,.6 miles to the train station."

"Nice hotel, staff were pleasant on check in. Room easy to find. I like the darker look of the room, it’s easier for me to sleep. However unfortunately we didn’t sleep very well as the room was just so hot. There was a desk fan thankfully, it’s just unfortunate that the weather was warm & so we were only pushing around hot air. Bed/pillows were comfortable. Decent sized room. Slight noise from other hotel room doors banging shut, but not much can be done about that. The location of the hotel...

"Fantastic location"

"We unfortunately had an issue with the cleanliness of the room,it was reported and even said, tomorrow would be fine as it was late Sunday evening and did not want to put anyone out, and guess what! nothing happened, we did not prompt again as that’s not us, we got on with it as didn’t want the negative to ruin our break. Apart from the person it was reported to and the cleaning person who prepared our room, everything else was very good, great staff, good breakfast, great atmosphere in the bar,...

"It was OK. Bed was comfy but the room could have done with a proper deep clean. Bathroom although seemingly clean on surface smelt like wee and we had blood on our curtains (we didn’t see this until the morning) - we would have asked to have moved rooms if spotted when we checked in. We were just in a rush at check in to drop bags and get to a concert. Location is good."

"Great place in a great location."