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"The history, size and decor of the rooms were outstanding"

"Had a lovely time away with my friend Barbara for her 88 th birthday celebrations x had the evening meal which was great and a very good wine list x we enjoyed a good breakfast x third time we’ve stayed there there and would highly recommend the hotel x "

"Great stay, comfy bed."

"We were very impressed with the overall hotel, the staff and the architecture. The food was really good for lunch and dinner. For lunch, we sat at the bar and was served by Kaitlyn, who was very polite, helpful and professional. All your staff was very polite and helpful, but Kaitlyn was particularly good at it. Next time we’re in Liverpool will be sure to stay at this hotel, without fail!"

"Very good"

"Lovely hotel. Rooms clean with plenty of space. Staff really helpful and friendly. Would definitely return when visiting chester. "

"Staff were very friendly and the hotel was designed beautifully . The food was also good at the bar . Will definitely visit again ."

"Excellent location for Albert docks. Nice room but no fridge. Breakfast mediocre. I would stay again but wont bother with the breakfast"

"An amazing Liverpool icon that is a little tired."

"Room was nice enough but not practical ..... lighting was poor, there were no bedside cabinets, there was no dressing table, there was one easy chair and one stool (it was a double room so why not two chairs) bath/shower not guest friendly, the bath plug/drain did not drain properly which resulted in my having to stand in very hot scalding water for my shower and getting bright red feet as a result, there was no toilet brush either which is a basic hygiene matter. Bar etc was comfortable enough...

"Staff were very helpful, friendly and made every effort to assist. Clean hotel , comfortable, and quiet despite being very convenient to the city center."

"Very clever design for my studio flat, which was spotless and comfortable. Lovely staff on reception desk. I arrived at a busy time and the reception area is small, hence a slightly lower score for the check-in process. But a minor issue in the scheme of things."

"Beds are bumby ,pillows lumpy ,large gap in middle off double bed. Hairs on the floor ie blonde im dark haired very Noisy , loose toilet seat. & toilet holder which moved everytime you tried to take toilet roll off, shower started spraying out water at 1.15am in the morning Sticky table,My handbag stuck to it, ripped chair in the room aswell Room 305 Would i stay again NO Plus when you get to the hotel you have to pay a £50 deposit for the room thats after you have paid for the room"

"Great location, within walking distance of everything, friendly staff and very comfortable rooms"

"We have eaten at this hotel many times, however, the first time staying over I should have done it sooner. Wonderful hotel and the staff were all extremely attentive."

"While the Hotel is in a super location it is in need of updating. There was no drawers in the room to put clothes in and room157 had water dripping from a light fitting in the bathroom. This has obviously happened for some time as there was staining on that part of the ceiling. I reported this to reception as we checked out. There was no lu brush and we had to ask for another toilet roll as only one half used was provided. The food was average. Not somewhere we would stay again"

"Excellent hotel, right in the centre of Chester. Lovely spacious room. Would stay here again."

"Lovely clean room. Comfortable beds . Complimentary tea and coffee, tv, hairdryer etc. Excellent self service breakfast, plenty of choice to suit all tastes. No noise from the neighbours thankfully. Occasionally heard sirens from the street as it is close to a police station. But all in all a very pleasant stay and would definitely visit again."

"We couldn’t come because my wife was sick if possible can we reschedule"

"Clean room"