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"Alarm went off twice at 3am in the morning. No hot water for shower. Shower water was backing up. Hairs also in the shower. Explained to staff at front desk when we were leaving and they couldn’t care less. Won’t be staying again."

"The location was excellent for exploring Chester. Room was a little warm and could do with a shelf or two in the bathroom. Breakfast was good although buffet service. Overall very good 3 star hotel."

"Comfortable bed"

"When I read all the great reviews about this property, I thought if I got half the of great services written, I'll be glad. I wasn't disappointed! I was warmly welcome by the very pleasant and friendly receptionist Maria and Cole. They made all the check in process and my stay very seemless. The room was clean, modern and had the the necessary amenities needed for a comfortable stay. I had issue with my room and this was immediately resolved by the ladies and Christian . All in all my stay was...

"What a lovely hotel! The staff couldn’t have been friendlier and more helpful, the rooms and amenities, lovely and the price, so reasonable! We will absolutely stay here again 🙂"

"Fantastic stay at the hotel, one of the best I’ve been to by far. Great location just outside Chester and a very relaxing feel to it. Executive room was amazing for us."

"Rooms were quirky with a mixture of old and new. Our room was large with plenty storage space. The hotel itself is old but with some beautiful features."

"Lovely hotel. Clean. Little road noise but could live with that hotel was immaculate"

"I asked for extra or different pillows as I have a neck condition. Receptionist said they might not have them and they were too busy at the moment to check. Guess what… none checked nor gave me any pillows. And room cleaning was not included, you have to pay for it. No shampoo nor conditioner."

"I asked about suit coat I left. They never called me back and it stayed there."

"Staff very helpful, room was lovely, especially the coffee machine. Nice happy hour 6-10pm!"

"In good area"

"Room was clean and stocked minibar were nice."