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"Wow! Amazing place Can't wait to return"

"First impressions in walking into the hotel were superb, modern, bright & clean with really helpful & pleasant staff. The bar & food were also really good, excellent food & service with drinks very reasonably priced. However the room was very dated & not that clean, certainly needs a refresh, & this was a canal side balcony room on the fifth floor with a jacuzzi bath. The balcony itself was dirty, with loose flags & large cobwebs not somewhere that nice to sit out on & this was middle of...

"Prima hotel. Enige wat jammer is is dat het hotel geen eigen restaurant/ bar heeft."

"Main building and facilities are really nicely done, however the room was very small and cramped. Bathroom very small, and in room facilities average, just a kettle. For a 5 Star I would have expected more, I would say more a 4 star. Breakfast again, was decent, but nothing amazing."

"Check in was seamless and we were greeted by a smiling member of staff and given a complimentary glass of fizz."

"Lovely hotel. Rooms clean with plenty of space. Staff really helpful and friendly. Would definitely return when visiting chester. "

"Refurbished and clean. Great attitude from staff and all at a good price. Food was delicious at dinner"

"C"

"Great location grand room"

"Room was nice enough but not practical ..... lighting was poor, there were no bedside cabinets, there was no dressing table, there was one easy chair and one stool (it was a double room so why not two chairs) bath/shower not guest friendly, the bath plug/drain did not drain properly which resulted in my having to stand in very hot scalding water for my shower and getting bright red feet as a result, there was no toilet brush either which is a basic hygiene matter. Bar etc was comfortable enough...

"discounted upgrade request sent via the hotel and we accepted but when we arrived we were told the upgrade system wasn't working and we quickly dismissed, and told no discounts available. Reception not so customer focused and friendly. Ordered cocktails the bar was empty and took 25 minutes to make !. The hotel is very compact and not much space at breakfast, felt quite claustrophobic. Overall disappointing but it didn't spoil our night away."

"Lovely room with in great location. Everything was clean. Staff were friendly. Room facilities were good. Ideal for short city break stay"

"Huge welcome from Gill at the reception whom I'd met before when I stayed there. Stayed in a different room that was very clean and comfortable. Enjoyable stay and everything I needed was provided."

"Great location, within walking distance of everything, friendly staff and very comfortable rooms"

"A lovely property with tasteful decor. All the staff are very pleasant. Palm Court restaurant was really nice, and the gym and swim facilities were good. The Sunday carvery is excellent and complimentary products in the room a nice touch. Not a lot of seating in the bar if wanting drinks only, most of it is for eating. Similarly, car parking is at a premium with a wedding on. Changing rooms are quite small, and could do with a spin machine for drying trunks (many have these now)."

"The hotel grounds are stunning. But that's where the positives end. Room was filthy on arrival. We had to ask for it to be hoovered, which was done. Bed mattress was very old, springy and uncomfortable. Pillow was lumpy and had no support. Once you flush the toilet, you had to wait for at least 30min for it to fill up again. Just outside our window was a very noisy air con unit that was on all night long. It was impossible to sleep with an open window. The SPA for which we had to pay extra was...

"Lovely hotel, our stay was amazing as always!"

"Has a wonderful stay and will definitely go back! Staff exceptionally friendly and welcoming. Excellent location for everything. Only two very minor suggestions would be some charging points by the bed, failing that a plug socket. Plus, it would be nice to have a few more veggie options for breakfast. The veggie sausages were the old fashioned potato with veg in kind not a good old Quorn or something similar. Plus I had to ask for it which was a little awkward. However even without these...

"We couldn’t come because my wife was sick if possible can we reschedule"

"The hotel check-in was at 11 am and when we arrived we asked them to let us stay for an extra hour and we would pay for it for two hours. But from 11:30 they called us every 10 minutes and asked us to check out as soon as possible. This is not professional at all… and they charged us £50 for an hour and fifteen minutes"