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"I was awakened at 12.20am by the guest next door slamming his door. I rang Reception and they said they would have a word with him. That didn't work. The next night he woke me up at 4.30am. I rang Reception: the receptionist said they couldn't hear the door slam (I was on the 5th floor). When I insisted, they moved me to a room that was badly in need of refurbishment. They have not yet agreed to refund me for the two sleepless nights, despite admitting that the behaviour of the guest next door...

"Excellent parking nice staff clean throughout"

"Beautiful and big hotel. Nice balcony. Amazing views from everywhere. Easy parking. Good restaurant. Bed and pillows were not super comfortable however. High class. Not too far from city center."

"Awesome place to stay. Strongly recommend!"

"Camera grande personale gentile colazione ottima"

"Un accueil chaleureux La salle de bains ne dispose que d’une baignoire. Pas de table de nuit ce qui n’est pas pratique 1seul cintre dans l’armoire Difficile de trouver un endroit pour poser les affaires"

"The staff were very welcoming and helpful. The hotel is in a stunning location, fight next to the Cathederal. They have their own garage, but there's no direct access to the hotel from there. However it is very close by. Buffet breakfast was very good. Some of the hotel rooms are a little dated, but they're clean and have all you need."

"It is very conveniently located. Very nice and helpful staff."

"Hotel moderno, muito bem localizado e excelente atendimento da equipe."

"Pour un 5etoiles pas de bouilloire ni de cafetière dans la chambre ! Pas de bouteille d’eau non plus. Plus un niveau 3 étoile . Établissements vieillot. Climatisation bruyante"

"Carmen at the front desk was amazing!!! Excellent breakfast! Comfortable bed👍‼️"

"What a beautiful renovation and serene environment. These are basic rooms and not luxurious. No A/C, but the rooms are clean with modern bathrooms. The property has a lovely central square that the hotel rooms surround, that is peaceful and charming. Gorgeous biblical art and grand arches can be seen throughout the common spaces, and act as a reminder that this building was originally a convent from the mid 1600s. The breakfast was adequate and overall makes your stay feel very welcoming. I...

"Set in an old palace, very atmospheric. Room was clean and bed comfortable with a good breakfast choice. Only negatives were less than helpful check and bathroom waste drain that was not draining well."

"Sofraga Palacio is a dream! The comfortable rooms in an elegant historical setting is within walking distance to all key places to visit and enjoy! Pleasant and good quality food! Highly recommend el Palacio when visiting Avila! Muchas gracias!"

"Beautiful hotel. 100% recommended"

"It is located not far from town center and it is very clean"

"Muy recomendable ."