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"I was awakened at 12.20am by the guest next door slamming his door. I rang Reception and they said they would have a word with him. That didn't work. The next night he woke me up at 4.30am. I rang Reception: the receptionist said they couldn't hear the door slam (I was on the 5th floor). When I insisted, they moved me to a room that was badly in need of refurbishment. They have not yet agreed to refund me for the two sleepless nights, despite admitting that the behaviour of the guest next door...

"Beautiful and big hotel. Nice balcony. Amazing views from everywhere. Easy parking. Good restaurant. Bed and pillows were not super comfortable however. High class. Not too far from city center."

"Excellent parking nice staff clean throughout"

"Service was great in reception they were really nice and helpful. But cleanest of the room wasn’t great. We have some few episodes with lights going on and off. We found parking in the paying parking spot in the front of the hotel that was great but we were only staying one night. The hotel has a parking place but is not exactly in the hotel. The location of the hotel is great a walking distance to the “Aqueduct” and the “Alcazar”"

"The hotel was beautifully located at the centre of Segovia. You get out of the hotel and all attractions are walking distance. I loved people watching from my balcony during our stay. Staff were friendly and spoke english. (Thank goodness for that!) The room was a good size and the decor was so gorgeously victorian. Breakfast was alright, just the typical continental breakfast. Overall, we had a great stay at the hotel and Segovia."

"Un accueil chaleureux La salle de bains ne dispose que d’une baignoire. Pas de table de nuit ce qui n’est pas pratique 1seul cintre dans l’armoire Difficile de trouver un endroit pour poser les affaires"

"The staff were very welcoming and helpful. The hotel is in a stunning location, fight next to the Cathederal. They have their own garage, but there's no direct access to the hotel from there. However it is very close by. Buffet breakfast was very good. Some of the hotel rooms are a little dated, but they're clean and have all you need."

"Very central to all places of interest. great breakfast friendly staff."

"Beautiful hotel set in an amazing location. Stayed with my dog who adored the squeaky toy she was given. Staff extremely helpful and even allowed us to eat breakfast outside as we didn't want to leave our dog in the room. Would definitely stay again"

"Staff generally unhelpful and no management available. No coffee making facility nor welcome water in room despite very hot weather. Breakfast – hot food described as à la carte but actually stewed buffet delivered by staff. Staff slow and difficult to attract. We waited 10 minutes before coffee was brought. My scrambled egg was disgustingly off (clearly bad eggs/s) and the first mouthful nearly caused me to vomit so I had to spit it back to the plate. Never happened to me before in all my...

"The air conditioning in the room is not very efficient.Breakfast was very good ."

"What a beautiful renovation and serene environment. These are basic rooms and not luxurious. No A/C, but the rooms are clean with modern bathrooms. The property has a lovely central square that the hotel rooms surround, that is peaceful and charming. Gorgeous biblical art and grand arches can be seen throughout the common spaces, and act as a reminder that this building was originally a convent from the mid 1600s. The breakfast was adequate and overall makes your stay feel very welcoming. I...

"Carmen at the front desk was amazing!!! Excellent breakfast! Comfortable bed👍‼️"

"Beautiful hotel. 100% recommended"

"Muy buen hotel, increíble ubicacion"

"Wonderful stay, very helpful staff. Room was gorgeous with an amazing view. Highly recommend."

"Muy recomendable ."

"Nice rooms, very few amenities, no coffee in the rooms, Outdoor pool was not open yet, but looked ready, (34 degrees outside. People sitting in the lawn, lounge chairs weee locked up , asked to pay 12 euros each to use the indoor pool!!! Was once a nice hotel, a little dated and will nickel and dime you. Stuffy atmosphere"