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"Our experience at this resort was a bit of a mixed bag. Unfortunately, there were several things that took away from what could have been a much better vacation. One of our biggest frustrations started right at check-in. We arrived in the Dominican Republic around 9 AM and were told our rooms would be ready by 3 PM. However, when 3 PM finally came, we were told our rooms still weren't ready. We were traveling as a group with three little ones under the age of 3, so this was especially...

"The overall hotel was lovely. But the staffing was awful! The housekeeping people were the only people that had access to my room, and two days in a row they cleaned my room; the first day $20.00 went missing from my room. The second day my perfume ( Prada) went missing. When the staff was told they said there's no evidence that anyone took anything ( as if a thief was going to say hi I stole something ) they didn't compensate me they told me I could get arrested for accusing her of stealing...

"Its average"

"Our favorite part of the resort was definitely the animation team! They did an amazing job keeping everyone entertained and creating a fun atmosphere throughout our stay. There were plenty of activities to participate in, and the team really went above and beyond to make sure guests were having a good time. We also really appreciated having access to both sides of the resort, which gave us more options and variety during our stay. The buffet food was good on both sides, with plenty of options...

"Overall, a good stay, but certainly not five-star. The beach and crystal-clear water were stunning, the pools offered plenty of shade, and the food was fantastic, even at the buffet. Rooms were average, with rough towels, no quilt, minimal toiletries, and empty liquor bottles never refilled. Most concerning was the lack of phone assistance. I repeatedly called the front desk, once for over 30 minutes. Calls went unanswered or were disconnected. What if there had been an emergency? Staff...

"Beach was closed for the whole week. It wasn’t dangerous - we had to leave the resort to go to a public beach. People were not as helpful or friendly"

"The property is situated on a large bay, which makes it isolated and private. Having no trinket or excursion vendors made it a very enjoyable experience. The beach is beautiful, although it has a fair amount of stones and plant matter. I would recommend swim shoes. The water was very warm and comfortable. We booked an adults only vacation and didn't know that the property was joined to the Grand hotel, which is not child-free. Some of the restaurants and the water sport beach were not...

"When you see pictures on the internet, you expect that they were touched up and made to look better then they really are. That is not the case with this resort. We have traveled and stayed at a few of the H10 resorts. This is the best trip we have ever been on. The staff were very friendly and accommodating. The food was great, with local cuisine and something for everyone. The beaches were beautiful and clean. The resort itself was well maintained and clean."

"Honestly i love the water park and had great experience with certain staff but I feel like the rooms could be cleaner and stocked up more often. Also the hospitality could be much better. Some staff didn’t really feel like helping"

"Excelente experiencia, un personal extremadamente atento y comprometido, el lugar bellísimo y las amenidades acordes, unas vacaciones espectaculares."

"El hotel es muy bonito, recomiendo visitarlo cuando esté totalmente listo."