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"Always ran o"

"Resort has a beautiful layout, beach area had seaweed they need to better control this like other resorts were around the same area .Our room had a moldy smell and mold on ceiling so they need better air ventilation system especially being in a hot climate environment , toilet flushing issues and sign on toilet no paper flushing, some staff were not happy to help when asked questions so customer service was ok only at the bars when tipped were there smiles and liquor quality at some stations...

"The Hyatt Baha Mar is a beautiful resort with incredible amenities and a fantastic location. When traveling with young children, having access to Baha Bay Water Park is definitely a major plus and added a lot of fun to our stay. We also had a great experience at Vibe BBQ—the food and overall experience were excellent. Unfortunately, the level of service did not meet our expectations, especially considering the price point of this resort. From the moment we arrived, the front desk staff did not...

"Buena comida y bebida"

"Fit For all, good"

"Lots of things in the room either didn't work or broke often. Went 3 days without a TV. The people who booked our excursion lied about what we were getting and where we were going. Most of the staff was friendly. Some people you could tell did not want to be there."

"El Hotel Serenade Punta Cana necesita arreglos en varios lugares hay habitaciones que el aire acondicionado no funciona, la piscina necesita hacerle algún arreglo no se si será por la cantidad de personas que habían q se veía medio sucia, la atención en el bufete es pésima, para q le traigan un vaso con agua tiene q salir a ver donde hay un vaso , porque en ocasiones no hay , si pides un café con leche ni me lo trajeron , i el fufet . gual con toda la atención el bufet. La comida esta buena. ...

"We where so excited to arrive to totally be disappointed. We had a 2 bedroom oceanfront . Room was ready when arrived. Room looks very good and clean on arrival. Room issues where leaking ac in kitchen, bathroom , the fridge would not make ice , They had glue and tape holding furniture together. the second day room was not cleaned , we called many times and room was not cleaned. We had issues getting towels each day to shower . Next day only 1 bedroom out of 2 was cleaned. It...

"On arrival check in was extremely slow , room was smelling like mold contacted the staff and response to addressing the issue took hours all they did was spray air freshener whilst the room Still had a mold smell. Not impressed"

"Very helpful staff beach wasn’t the nicest as it was covered in seaweed but the food and amenities especially the game room were very fun"

"amazing hotel and amazing staff especially in the pool bar area!"

"Exceptional. Great stay."

"Waited two hours for a room to become available after our 4pm check in, some staff were rude and it almost felt like we were inconveniencing them when we asked for anything. It’s expensive and we felt pressured to tip for EVERYTHING on top of the 16% tip surcharge literally even when grabbing our own food and drinks The best part of the stay was Nori we ended up there twice the food was good the experience was good and that was the only time we truly felt cared for by the staff. But great...