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"The property is aesthetically pleasing, and I appreciate the comprehensive amenities provided, negating the need to depart the premises. However, I must highlight a discrepancy: the room allocated did not align with our reservation, as we had specifically requested a king-sized bed but were provided with two double beds. Furthermore, I observed some staining on the flooring and an unsecured electrical outlet. The absence of a microwave in the room was also a notable omission. Considering the...

"Todo perfecto excepto que creo que deben pasarle un poco la mano a las habitaciones la mía tenía la bañera tupida y la de mi hermano una gotera enorme del techo en la entrada y no lo digo en forma de crítica sino para que reparen porque es una lástima un hotel tan lindo gracias"

"Servicio y facilidades"

"N"

"👍"

"Great service"

"I loved this hotel and will definitely return once the resort is fully open. The resort is beautiful, modern, and very convenient. One of my favorite things was that the restaurants and entertainment areas are air-conditioned, which makes a huge difference compared to many other resorts. I also loved that there are plenty of bars throughout the property, so you never have to wait long for a drink. The golf carts that shuttle guests to the beach were another great convenience. As for the...

"Our stay was extremely disappointing and did not meet the expectations of the resort or the price paid. The property itself appeared dated and in need of significant updates. Throughout our stay, we found the staff to be largely unwelcoming, with very few positive customer service interactions. The dining experience was also disappointing. The hibachi restaurant was the only dinner venue that offered acceptable food; however, we could only reserve one night. The buffet was consistently...

"Upon arrival I was not instructed on the use of my room credit. I paid cash for services that I could have used my credits for. The next day I was introduced to a representative name Emilio who became a great advisor for myself and my sister. He took care of ALL our needs. He scheduled appointments for us, upgraded our room which was just as nicer than regular room. Emilio stayed in contact with me throughout the 4 days I was there. He translated conversation and made travel arrangements for us...

"Overall, this hotel is a party vibe. The check in staff at did not inform my party that if you lose the wristband you would have to pay $250 for replacement. The room was nice. Be careful of haggling… you will be told one price and when you get to your destination the price goes up. Also, the airport shuttle did not pick up us . Read all the fine print. Overall, this hotel is a party vibe. The check-in staff at the hotel did not inform my party that if you lose the wristband, you would have to...

"The resort was incredible. The staff wre all very helpful and attentive. The resort had so many restaurant options and entertainment."