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"The bar and staff were great. Adult pool was nice but some brought their children/grand children and no staff asked them to go to the family pool. The bar and staff were very nice as well. However we had problems with our room. We were plagued by super large cockroaches. The kind that make you scream. We had to leave the room to find help and sometimes a person came sometimes they didn't as the roaches showed up at night or early morning. No sleep for us"

"The property was good! But when we stayed there, we had issues with the power going out."

"Todo estuvo muy bueno. Comida buena. Buenas amenidades. Excelente para descansar y pasar un tiempo en familia."

"No amenities in pools, hallways floors really dirty, people attending in beach are hiding so you don’t order from them, algae on beach not getting clean up, not many options for restaurants with menu, only a mexican restaurant which was the best, only buffets; shows quality not so good except for the madonna one was good, swift Tyler show was a deception, beatles was good, and the worst of the worst not night club! The night club is in the casino, that oro place they said they don’t have...

"The pools closed way too early and its not walkable to anything"

"Amazing hotel! Beautiful location, lots to do and friendly staff"

"I highly recommend Serenade , one those best resort that I have already attended"

"The property is beautiful and so many amenities. Really wished you guys offered an all inclusive plan. It would be great if there were coffee and food shops that stay open 24 hours and more waiters out on the beach side. Other than that, we loved our stay. Totally recommend."

"Everything was perfect, the attention all was incredible."

"It was okay. Some staff were friendly and helpful others were not. Shower would not get hot and then got too hot. Pool bar was closed. Housekeeping was great! Probably would not stay there again"

"Will go again! Loved everything! Great food!"

"Loved it our housekeeper we had was the best!"

"En general buen hotel"

"We enjoyed our stay. The check in and check out experience was seamless. We did not have hot water during our stay (room 4238). The housekeeper did not properly clean our room and did not restock the towels. We had to request additional towels. I used a mug and she flipped it over instead of replacing it (the inside was still sticky). She made the beds but left the empty plate that contained the complimentary macaroons on the coffee table. Aside from the housekeeping concern, the staff at the...

"Clean resort and friendly staff"

"Everything about Princess Senses was amazing from start to finish. The property is absolutely beautiful, the rooms were clean and modern, the entertainment was great, the drinks were flowing, and the staff made the experience even better. Everyone was so kind, welcoming, and attentive throughout our stay. A special thank you to our butlers, who went above and beyond to make sure we had everything we needed. Their service was truly top tier. The food was good overall, and while there were a few...

"Overall, we had a good experience at this hotel. The property is not very large, which made it easy to get around. The beach was conveniently close, and the pools were enjoyable for both adults and children. There is also a dedicated kids’ area, which was a great feature for families. The staff experience was mixed. Some employees were friendly and very helpful, while others seemed uninterested in assisting guests. Making reservations at the specialty restaurants was challenging, but the buffet...

"This is my 4th time back since 2024. I love that it’s adult only and all-inclusive. The restaurants are all delicious, staff pleasant and respectful. Plenty to do if you choose."

"El servicio en general es pesimo, el aire acondicionado del cuarto no funcionaba, ninguno de los 3 Tv’s funciono, la comida es regular, nos gusto mucho el waterpark."