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"The bar and staff were great. Adult pool was nice but some brought their children/grand children and no staff asked them to go to the family pool. The bar and staff were very nice as well. However we had problems with our room. We were plagued by super large cockroaches. The kind that make you scream. We had to leave the room to find help and sometimes a person came sometimes they didn't as the roaches showed up at night or early morning. No sleep for us"

"Great hotel for social media photos, food was great, it really is a beautiful property but employee service was absolutely terrible. Went to the front desk to speak to management, was sent to customer relations who would determine if the complaint warrant a visit from the manager, never saw the manager and compliants were never resolved."

"While my family and I had a great time, the resort did leave a lot to be desired. The staff we were greeted with were wonderful and upgraded our rooms for my nieces birthday which was so kind, so I can’t thank Esmailyn enough for that. However, the rest of the resort was just okay overall. Our rooms were fine but there were multiple small issues around the rooms (scuffed walls, dirty grout, ants / mosquitoes). The pools were nice and the drinks tasted good, although the bartenders could have had...

"No amenities in pools, hallways floors really dirty, people attending in beach are hiding so you don’t order from them, algae on beach not getting clean up, not many options for restaurants with menu, only a mexican restaurant which was the best, only buffets; shows quality not so good except for the madonna one was good, swift Tyler show was a deception, beatles was good, and the worst of the worst not night club! The night club is in the casino, that oro place they said they don’t have...

"The hotel was very clean. Rooms were very big and spacious. Staff were extremely helpful and friendly. Pools were big and inviting. Water activities were available and we used them numerous times. The water park was an added bonus. There was plenty of delicious food. Bartenders Morris, Latoya, and of course Lensurd who went were always ready to pour a drink. Bartenders choice drinks were so good and the garnishes created were a true work of art. Whitney from the aqua pool was amazing....

"Property is a bit pricy. But, Everything I needed was within the property."

"I highly recommend Serenade , one those best resort that I have already attended"

"Family vacation for a week was perfect! Stayed at the Royal Tower and are already planning a trip back!"

"Everything was perfect, the attention all was incredible."

"Staff was helpful nice pool clean rooms. My dislike is the restaurant Route 66 they have late night snacks hours for late night start at 11pm they NEVER OPEN AT 11pm it’s always 11:30 and the staff moves slowly."

"Will go again! Loved everything! Great food!"

"Loved it our housekeeper we had was the best!"

"En general buen hotel"

"We enjoyed our stay. The check in and check out experience was seamless. We did not have hot water during our stay (room 4238). The housekeeper did not properly clean our room and did not restock the towels. We had to request additional towels. I used a mug and she flipped it over instead of replacing it (the inside was still sticky). She made the beds but left the empty plate that contained the complimentary macaroons on the coffee table. Aside from the housekeeping concern, the staff at the...

"Clean resort and friendly staff"

"Everything was excellently well maintained and provided. The staff was amazing too. Would definitely be visiting again in the near future"

"We went for 5 nights and absolutely loved it. Food, drinks, activities, pools, ocean, everything! Would definitely recommend."

"This is my 4th time back since 2024. I love that it’s adult only and all-inclusive. The restaurants are all delicious, staff pleasant and respectful. Plenty to do if you choose."

"El servicio en general es pesimo, el aire acondicionado del cuarto no funcionaba, ninguno de los 3 Tv’s funciono, la comida es regular, nos gusto mucho el waterpark."