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"Excellent hotel as far as amenities. Beach did have alot of seaweed but is expected during this time of year. Customer service in the buffets could be better. Room service staff was excellent. Steak house restaurant did take a long time for food. Overall had a great experience."

"The property is excellent, the food is great . The shake shack is the best by far. I’ve been here 9 times and always enjoy the trip . The bartenders and staff at the coral pool are the best! The staff at the Royal are just as great. The staff and servers at the kiddie pool are very rude ! The raised their voice when asked a question. They lack class! They do not compare to any of the other staff members at property. Very disappointed in their behavior. I’d like to talk to someone more about that...

"My stay at this resort was absolutely exceptional. From the moment I arrived, the staff made me feel welcomed, valued, and genuinely cared for. Every team member I encountered was incredibly friendly, creative, and highly professional, always going above and beyond to ensure guests had an unforgettable experience. The entertainment was truly outstanding. The shows, activities, and performances were vibrant, engaging, and full of talent. You can feel the passion and dedication behind every event....

"I won't come back. The service is low. There's couples things I didn't like, including the restaurants, bars and housekeeping service. If the properly needs specific details I can share more. Juan"

"The rooms were clean. The hallways had a horrible smell. I specifically got a room with a jacuzzi tub on the balcony with an ocean view which was an additional fee. The tub was falling apart and dirty. Didn’t hold water and only 1 side of the jets worked. The ocean view is so far away that you can’t see it. The beach was not maintained with mountains of seaweed so impossible to get the water. Called for room service the 1st night. An hour later called again to get status of my food. ...

"Great property with really friendly staff"

"El hotel tiene muchas áreas para recrearse. No obstante la calidad y el sabor de los alimentos puede mejorar tanto en el buffet cómo en los restaurantes de especialidad."

"Staff was friendly"

"Excellent experience, the staff are very nice and"

"We have stayed at other RIU properties in the past. This one was a disappointment. No room service, no pool drink service, no TV for 3 days, and no phone service the entire time. First night, there was a fight outside our room. We couldn’t call security due to having no phone service. Had to get our friends next door to call. As for entertainment, there is no diversity. Reviews talked about diversity of music, including 70’s and 80’s music. The only 70’s and 80’s music we heard was during...

"The resort was beautiful and immaculately decorated. The rooms were spacious and very clean, the bed was comfortable and the amenities were easy to use. But the best part were the people! The staff was so accommodating and knowledgeable. They were very friendly and polite. I’m already ready to go back there."

"La habitacion terrible, toco solicitar cambio y me la entregadron a las 4:30 de la tarde."

"Very nice pleasant and peaceful, loved how courteous the staff were."

"Experiencia increíble, muy recomendable!"

"This resorts is very beautiful, food great, room nice and clean, beautifully decorated areas. The restaurants food and esthetics of this place is nice. Female staff I would give them 5/10 for customer service. The men i would give 10/10 for customer service. Adrian a manager, crystal, tyreke, Rowan are a few names I remember that make my stay felt wonderful. Everyone should get this experience👍"

"Clean and beautiful resort. Food was good. Latenight room service was quick. A lot of the staff didn’t speak English which was kinda frustrating….and My main complaint was After being at the night club an hour and laying on a cabanna…2 staff members came and ask for my cooperation in asking my wife to leave…they said guest were complaining about her attire and that it was too revealing…this was VERY disappointing to us and Probly ruined our entire trip."