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"Over all good"

"X"

"Hotel is amazing but customer service was HORRIBLE. "

"Amazing vacation I love this resort its actually our 5th time at hard rock punta cana"

"The Hotel was beautiful. The Staff was amazing. The only complaint we have is the A/C in our room was horrible! The Room itself was not in great condition. The floor had broken pieces of tile and the table had one chair. No Microwave in the room. "

"From the outside, the hotel is pretty good. Once inside you can see the lack of cleanliness. Looks like they are remolding and have a done a terrible Job at it. Paint all over the handles and on things besides the walls. The pool feels dirty and the rooms are not maintained. Our fridge, sink and counters were filthy. Dishwasher was running when we checked in. Took almost 48 hours to get towels. You can hear everything through the walls. It’s like being in an apartment, every night we have all...

"The food here is excellent. This is a smaller resort so you cannot expect the large buffets and selection of a large property but what they offered was fresh and delicious. The staff are wonderful, always helpful and friendly. They have activities throughout the day. It’s easy to sit around the pool and listen or watch what is going on near the bar. While they have the beach on the harbour, I did miss being on the ocean. But I enjoyed watching all the boats going by throughout the day. I knew...

"The staff was very rude only want money not polite or care for the clients in the resort "

"Facilities are fantastic. Beautiful views, plenty of places to get a drink, and plenty of places to swim and get some sun. Staff is absolutely horrible and not friendly at all. Room service arrive 30 minutes late one night, and never even showed up the next night. Staff is mostly rude and not welcoming at all. They will make you feel like you are inconveniencing them by asking them to do their jobs. "

"Desreen was amazing she’s everything.. I would request for her to be my housekeeper.. I will be back my birthday was by far the best to date .. I gained 15 pounds in 6 days .. omg I love RIU.. the staff just a great organization.. top tier."

"Staff were very nice but the hotel is outdated. I wouldn’t stay there again, it’s definitely a one and done type of hotel for the experience."

"Excelente servicio 20/20"

"We had a wonderful stay at this hotel and would definitely return. The property was very clean throughout, including the rooms, pools, beach areas, and common spaces. The beach is beautiful, although a little rocky in some spots, but still a lovely place to relax and enjoy the water. What truly made this hotel special was the staff. Everyone was incredibly friendly and welcoming. A special thank you to Alexa at reception, who was outstanding ,professional, kind, helpful, and always ready to...

"Wonderful resort in an ideal location. Well maintained and very relaxing. The staff were superb. "

"Everything was great, preferred is the way to go."

"10/10 Would recommend! Caters to everyone to ensure everybody has a great time"

"They will not honor your room choice when booking through 3rd party even when they confirm with you and even if you paid extra. Be prepared to spend money if you want to go anywhere it will be at least $70 one way. The food is so so except the Japanese restaurant which you have to reserve. There are a lot of extra expenses even though it’s all inclusive if you want anything good. They are not good with allergies to foods but they do ask. You basically are going to be very limited on...

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"Everything was so clean and well-maintained. The staff was super attentive; everyone was so welcoming! I've stayed at many resorts in JA, and I really do not like the food in the all-inclusive, but this one was top tier. My housekeeper, Natoya, was the sweetest since sliced bread. The hotel Manager, Mr. Higgins, is very courteous and welcoming! Overall, 10/10!"

"Breakfast was very mid and the place didn’t match what was advertised to be honest. The amenities were good but the rooms themselves were more like a motel room instead of a hotel room. TheThe price didn’t match the rooms. Wouldn’t recommend. "