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"Terrible staff , it took us 4 hours to get a room after we checked in and this hotel is not good for famil"

"The staff is kind and clean the room everyday!"

"Friendly staff, amazing experience and food."

"I give this place a 10/10! After going to 4 different resorts in Punta Cana I believe my family found the perfect resort to plan our yearly family trip! I fell in love from the moment we arrived until the moment we left! I have zero complaints whatsoever. We were a group of 13 people and not one of us had a complaint! We received a VIP room, but VIP or not you still have access to everything and everywhere on the property! We enjoyed the beach, the pools, the waterpark, the 5 restaurants...

"Service was amazing"

"Staff was great. A couple of things were under construction like the lazy river. Overall I’d come back here."

"My wife and I enjoyed our stay at the Serenade All Suites Adults only resort. We had the suite with the swim out pool which was very nice. This was our first time in Punta Cana. The staff was friendly and helpful. The grounds were well kept and clean. We did have a couple of issues though. We were approached by a representative from Xpand as soon as we checked in. We made the mistake of going through the presentation. We were told it would be 30 minutes, and it ended up being 2.5 hours. It would...

"It was a good experience. I would go again."

"Everything was amazing."

"The staff was sweet but this was definitely my least breathless."

"We had an amazing stay, everything was streamlined and easy to understand and access so we were able to relax."