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"The check-in to guest services transition could have been better organized. The jacuzzi in my room didn't work properly. It was serviced, but still didn't work properly. Very nice room otherwise. I don't drink alcohol. There were several occasions where I was given Pina coladas with alcohol even though I voiced loud and clear that I don't want alcohol in my drinks. You could hear festivities in the hallways when you were sleeping. Best restaurants were Los Torres and the Japanese restaurant....

"The Atlantis is amazing for all ages Exceptional service staff food activities"

"We absolutely loved it we will be returning! It’s huge and they just opened up the new side which is the Lagoon side. The food was not the best at the buffets but a lot of the restaurants were great. We wished the steakhouse wasn’t adults only!"

"Horrible experience"

"Clean facility, cleaning staff very polite however, way overpriced on the food and beverage cocktails are diluted with cheap liquor and way overpriced."

"The staff was not friendly, specially the waitress"

"We had the best time at Princess Grand."

"The resort at a glance seems nice but the quality of the amenities, cleanliness, and food were below expectations. The service is slow and the staff makes the customers feel like a burden. The food made my whole family sick by the morning of day 2. We even went to the restaurants that were pay out of pocket and the food was still disappointing there."

"The property was beautiful and very clean. The staff was definitely not what I was expecting or used to. We did have a couple of wonderful staff members. The Butler Christian was amazing. We had a great waiter named Carlos and another great waiter named Adonis, but that was about it. Everyone else look like they hated their job and was miserable being there."

"Ate same food at buffet and thorough out my 5 days."

"Property was nice. Has 10 Restaurants, tried couple but always come back to buffet. Staff was very friendly and respectful. Bed was comfortable, best to shower early morning or late night because of the water pressure in the shower. I would definitely stay there again."

"I like everything"

"Great place for that all inclusive experience. Come if you enjoy friendly people."

"The lady at the front desk, Natalia was very nice & helpful."

"It was amazing.the staff was good the room and food was amazing."

"Stayed here for 4 nights with my BF. We originally planned to go to Mexico but were unable to. The resort was great, like 30 min from the airport, staff was so incredibly helpful and kind they’ll drive you around on golf carts when you want/ need it. The only two negative things i have to say are that there is not a lot of space on the beach, obviously it is not an issue with the resort. It is just the geography of the island, it is very rocky so most of the guests stay at the resort pool, but...

"Staff were amazing! The boat too Flamingo Island was everything we wished for. 2nd time at this resort but it won’t be my last! ❤️"

"Cold food"

"Personal atento en algunos lugares otros no tanto Problemas con check out con atrasos de hasta 30 min Si no haces la charla para intentar quedar como miembro es un costo para que te activen los 250$ dolares de crédito Actualmente probablemente por inauguración hay mucho manejo de información cruzada Incluso al salir me preguntaron si iba a cancelar porque les salía que no había pagado aunque había hecho pago por expedía Las bebidas gaseosas no tienen máquina expendedora todo es de botella...