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"Over all good"

"Just got back from Serenade. The week was all sun. Beach was nice and breezy. Water had a lot of Sargassum unfortunately, but we managed to find open sections in the water where it was clear. The pools and water pools were simply amazing. I think we spend 7 hours there some days. Food was A La Carte were pretty good. The Cut was 9/10, Olivo was 8/10. The buffet was 7/10. House keeping and refilling the mini fridge was spot on. Overall it was a nice vacation and I would definitely come...

"My husband and I stayed for 4 nights in April 2026 and we will not be going back. Although the property and beach is beautiful, the staff was not friendly AT ALL. They were rude, not timely, and seemed bothered for being there... especially if we requested something. Additionally, it was so hard for us to get any dinner reservations on their app so we were stuck with either the buffet or having to fight with the restaurant hostess and manager to give us a table when we saw the restaurants were...

"Amazing vacation I love this resort its actually our 5th time at hard rock punta cana"

"Good Time "

"Rooms were extremely clean updated, very pleased with our stay"

"Beautiful"

"The staff was very rude only want money not polite or care for the clients in the resort "

"amazing staff, clean rooms & food there is amazing!"

"It was great experience for my first ever solo trip!"

"I enjoyed the beautiful view of the property and beaches. I didn’t enjoy the limited amount of entertainment"

"Everything was wonderful beautiful resort"

"Amazing"

"Plenty of seating staff was very helpful friendly customer service was excellent "

"Everything was great, preferred is the way to go."

"Entire staff was exceptional. From the waitresses and waiters. The maids kept our room clean every day. They even turned down our bed every night. Every day there was another event or something to do. The entertainment was very good as well. "

"Breakfast food at the Market was very good. We only got to enjoy 1 restaurant due to our short stay. We loved the nightly entertainment."

"What a time my wife and I had. We first went here for our honeymoon 16 years ago…we won’t wait that long again. The staff and their genuine care about you enjoying your time there is what sets this place apart. You won’t be sorry you booked this amazing vacation."

"The staff were very friendly and hospitable. Our room was nice and clean. The food is great. Plenty of seating everywhere. I was disappointed that our room did not have the king bed and the swing was missing on the patio. The wait time for our room was much too long. They tried to make other arrangements and we were able to get the dinner reservations we wanted."

"Hospitality Breakfast Parking Room"