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"We had an incredible time! The staff were amazing, but our butler Raul superseded every expectation imaginable! Staff will go the extra mile to ensure everything goes smoothly, but Raul will run a marathon for the families he supports. "

"Not well maintained, the staff is not friendly, the food is bad. "

"Large property with many amenities. Very friendly staff. "

"If you’re traveling with kids, this resort can be quite challenging due to its enormous size. They do provide caddies to help guests get around, which is helpful. Unfortunately, most of the beaches were closed during our stay, and it was very difficult to find a quiet outdoor space without loud music playing everywhere. The staff’s service seems heavily influenced by tips. If they realize you’re not purchasing any packages or extras, their interest in helping with your needs or ensuring your...

"Went on a mother daughter trip and really enjoyed this location. Definitely need to rent a car if you want to do more than hang at the beach and pool. The beach was perfect."

"We stayed for 5 nights, it was overall a good experience. The only thing we lacked was customer service, and it felt very discriminative "

"We booked an ocean view suite in the reserve and would highly recommend that for families traveling. The breakfast and happy hour spreads were amazing after long pool/waterpark and beach days. We were very underwhelmed by the sushi restaurant but other than that we loved our stay and will be back. "

"We were only there two nights, but it was a great stay. This was by far the best Marriott property as far as recommending my loyalty status -Everybody in the whole place. Loved the pool, but coulda used more loungers in the sun. Food and drinks were excellent, as was the service at all (especially the private island - Jennifer). And speaking of the private island, we loved every bit of it - The boat ride, the loungers on the peninsula, the food and service, and plenty of towels. The...

"Wonderful trip- clean room- great staff- beautiful resort "

"Staff great "

"Great place for families with kids "

"We had a great time! There were some extra fees for things we were not expecting- the drinks and food were pricey but the resort was so beautiful and well kept and the staff was a 10/10 and the highlight of the trip/ had a wonderful time overall! "

"Elevators were out of service a lot and the tv went out of service, but maintenance came and fixed the problem. "

"Everything was excellent. "

"The food quality, the amenities, the entertainment and the fun was all excellent. "

"The internet worked on and off half the time, the rooms all smell really musty even after switching rooms 3 separate times and each room all had their own issue. Some had slow drains, one had a toilet that didn’t flush too well, and the other one just had black grime built up near the shower corners. Most of the servers are nice and smile while there’s a couple that just doesn’t look happy. Food was probably the most disappointing part, I wasn’t fond of any of it "

"clean room, excellent staff"

"This is my second stay at the resort, given that it was at full Easter capacity it was excellent service. From check in to check out and all in between. Towels, food and bev, room cleanliness-all the staff were very pleasant and helpful. The hotel had plenty of activities to entertain the whole family from kids to adults, we were able to find space by the pools whichever we went to so they were very well prepared for a full house… The food was great, the only thing we found tricky was...

"Well kept property, great staff!"

"The mattresses are horrible, several elderly ppl I saw and heard complaining about the beds, I too felt the mattresses need to be changed. Otherwise Hotel Riu was great the entertainers, and pool staff, security was amazing. the shuttle company Shuttle Central the bus was in very poor condition."