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"We had an incredible time! The staff were amazing, but our butler Raul superseded every expectation imaginable! Staff will go the extra mile to ensure everything goes smoothly, but Raul will run a marathon for the families he supports. "

"Not well maintained, the staff is not friendly, the food is bad. "

"Large property with many amenities. Very friendly staff. "

"Overall we enjoyed our experience, food was good for an all-inclusive, rooms always super clean, staff was very friendly, drinks were strong, and a lot of pools so not over crowded. Negatives were we always had to wait to eat, breakfast, lunch and dinner, despite there being so many restuarants. First night dinner wait times ranged from 45-90 minutes. Also, the property is huge! So it's not super easy to move around. Lastly, the elevators are so small and not many, so often had to wait in...

"Went on a mother daughter trip and really enjoyed this location. Definitely need to rent a car if you want to do more than hang at the beach and pool. The beach was perfect."

"We stayed for 5 nights, it was overall a good experience. The only thing we lacked was customer service, and it felt very discriminative "

"We booked an ocean view suite in the reserve and would highly recommend that for families traveling. The breakfast and happy hour spreads were amazing after long pool/waterpark and beach days. We were very underwhelmed by the sushi restaurant but other than that we loved our stay and will be back. "

"Very good located , nice place . Shud explain to customers that the flamingo beach IS NOT CLOSE TO THE BEACH. As is not a bech front hotel. But it is very clase and nice place close toneverything"

"Wonderful trip- clean room- great staff- beautiful resort "

"Stayed 3 times love this resort"

"Great place for families with kids "

"We had a great time! There were some extra fees for things we were not expecting- the drinks and food were pricey but the resort was so beautiful and well kept and the staff was a 10/10 and the highlight of the trip/ had a wonderful time overall! "

"Elevators were out of service a lot and the tv went out of service, but maintenance came and fixed the problem. "

"Everything was excellent. "

"The property is absolutely beautiful, the staff is very friendly and attentive to all of your needs, you really don’t have to leave the resort for anything but do take advantage of the Blue Hole, ATV, and Zip line excursion, you won’t regret it. "

"The internet worked on and off half the time, the rooms all smell really musty even after switching rooms 3 separate times and each room all had their own issue. Some had slow drains, one had a toilet that didn’t flush too well, and the other one just had black grime built up near the shower corners. Most of the servers are nice and smile while there’s a couple that just doesn’t look happy. Food was probably the most disappointing part, I wasn’t fond of any of it "

"clean room, excellent staff"

"This is my second stay at the resort, given that it was at full Easter capacity it was excellent service. From check in to check out and all in between. Towels, food and bev, room cleanliness-all the staff were very pleasant and helpful. The hotel had plenty of activities to entertain the whole family from kids to adults, we were able to find space by the pools whichever we went to so they were very well prepared for a full house… The food was great, the only thing we found tricky was...

"Our butler, Fabio, was fantastic! Anything we needed, he made sure we got ir. The resort is well maintained. Staff are friendly and helpful. Seaside Restaurant was our favorite for breakfast and lunch. We enjoyed the steakhouse and hibachi for dinner. Willy, Felix and Elias were awesome at the restaurants. The kids had such a fun time at the kids park with water slides! So fun!"

"We booked a shuttle from the airport ahead of time. It was a great experience."