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"The check-in to guest services transition could have been better organized. The jacuzzi in my room didn't work properly. It was serviced, but still didn't work properly. Very nice room otherwise. I don't drink alcohol. There were several occasions where I was given Pina coladas with alcohol even though I voiced loud and clear that I don't want alcohol in my drinks. You could hear festivities in the hallways when you were sleeping. Best restaurants were Los Torres and the Japanese restaurant....

"The Atlantis is amazing for all ages Exceptional service staff food activities"

"We absolutely loved it we will be returning! It’s huge and they just opened up the new side which is the Lagoon side. The food was not the best at the buffets but a lot of the restaurants were great. We wished the steakhouse wasn’t adults only!"

"This resort is currently 3 stars not 5."

"amazing resort, highly reccommend it; the only thing is very expensive"

"My shower didn’t have a door so my floor was completely wet. Room didn’t have any wash cloths upon arrival. Bed was uncomfortable. Staff past the front desk were rude and dismissive. No one seems to speak English here. Food selection and taste was horrible. Cheap alcohol used in drinks. House keeping kept attempting to barge in the room. I requested late check out and the phone was constantly ringing between the bell boys and front desk. Very annoyed. Didn’t get breakfast because by the time we...

"We had the best time at Princess Grand."

"The resort at a glance seems nice but the quality of the amenities, cleanliness, and food were below expectations. The service is slow and the staff makes the customers feel like a burden. The food made my whole family sick by the morning of day 2. We even went to the restaurants that were pay out of pocket and the food was still disappointing there."

"Muy buena atención y calidad Estuvo execlente El trato de Service Elite Bonitas instalaciones de spa No entendimos bien su sistema de aire acondicionado en cuarto que para nuestro gusto era muy frío para evitar la condensacion"

"We traveled from July 1–5 as a family group of 16 people. Upon arrival, we noticed the lobby air conditioning was not working. That night, our room was also very hot because the AC was not working. This happened not only to us but to all of our family's rooms. When we requested a room change, many other guests were also waiting for the same reason. We had to change rooms twice, and the problem extended beyond the rooms to several restaurants and common areas. Only the steakhouse felt reasonably...

"The resort was nice. The pool and beach area was clean and plenty of chairs, Privilege beach was much nicer than the regular side, though a bit rocky still. Please note that there was no drink service at the beach, even in the Privilege area, but the lady in the pool area is super attentive. The pool bartender, Kerroll, was the best! My kids loved the lazy river, it wasn't too crowded, and the bar in it was just OK. You can bring your own floatie. My biggest complaint was that they seemed to...

"I like everything"

"I couldn't iron my clothes .. The ironing board didn't work at all and there only 1 outlets in the bathroom not good at all .. I didn't like that at all .. smh I couldn't use it nowhere else like why ?? Why only bathroom that didn't make sence"

"I want my refund to be issued"

"It was amazing.the staff was good the room and food was amazing."

"Stayed here for 4 nights with my BF. We originally planned to go to Mexico but were unable to. The resort was great, like 30 min from the airport, staff was so incredibly helpful and kind they’ll drive you around on golf carts when you want/ need it. The only two negative things i have to say are that there is not a lot of space on the beach, obviously it is not an issue with the resort. It is just the geography of the island, it is very rocky so most of the guests stay at the resort pool, but...

"Awesome place to stay and location"

"Cold food"

"Personal atento en algunos lugares otros no tanto Problemas con check out con atrasos de hasta 30 min Si no haces la charla para intentar quedar como miembro es un costo para que te activen los 250$ dolares de crédito Actualmente probablemente por inauguración hay mucho manejo de información cruzada Incluso al salir me preguntaron si iba a cancelar porque les salía que no había pagado aunque había hecho pago por expedía Las bebidas gaseosas no tienen máquina expendedora todo es de botella...