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"From the moment we arrived at the hotel, everything was a waste of time—from check-in to check-out. A lack of communication between the front desk and Expedia led to extra expenses for us. Room service was terrible and failed to live up to what was promised upon arrival. Be careful when they offer to show you the facilities; it turns out to be a sales pitch for a membership, and if you don't buy, they treat you like you don't exist. If you miss lunch, you have to wait until the evening meal; the...

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"Staff were professional and very friendly. They made our stay enjoyable and made up for shortcomings in the hotel maintenance ( dirty and wear off furniture etc). Pools and gardens were an exception in maintenance, looking spotless. Be aware of aggressive sales for their expando club. My wife and daughter were very pleased with the Spa and massage service. In general we had a good time and would recommend this hotel, specially for families with children."

"Nice complex good staff"

"Will be coming back for my birthday! Such an amazing vacation. The property was very beautiful, the food was all delicious, and the people working there had the best energy ever. Thank you so much!"

"Loved the swim out suite with partial beach view."

"We had a great stay with our 2 year old"

"Beautiful location, great food and service"

"Terrible staff I definitely would never stay here again. God forbid you need ice don’t even call room service. Just horrible"

"Amazing and breathtaking resort. However, the all inclusive option isn’t worth it. There is only certain menu and alcohol options that are available for all inclusive guest which should be discussed prior to booking all inclusive. But overall amazing and would visit again."

"The Royal Tower has the most updated rooms. But there is no kitchenette or microwave which is a nice convenience for the Reef tower. If you want to save money by cooking and heating up leftovers, I would recommend Reef over Royal. The pros to the Royal tower is it’s central to Atlantis, and you don’t need to take shuttles; everything is walkable. Ocean view rooms are amazing! We were in 15-522 and the view is breath taking. You have a perfect view of the ocean and the resort, you can see...

"On avait pas d'internet pendant notre séjour..Il fallait payer un surplus d'argent. C'est vraiment plate. Pas d'accès aux ascenseurs"

"We had an amazing 7 day vacation. The food was great, staff members were warm, welcoming and the performers were very talented. The shows, gym, restaurant options and itinerary of events kept us engaged and entertained. Looking forward to our return trip. "

"Had a great time however definitely a couple things that I would change! The premium club seems a bit aggressive in my opinion. On the second day we had someone from this premium club join us for breakfast which honestly I did not want because it is unnecessaryand so awkward. They meet you and will literally talk to you about everything but the price of this membership. Total waste of time and honestly did not want my vacation to start of this way. On the first day, we saw our room which had 2...

"Todo estuvo Expectacular, solo que deberían permitir hacer reservaciones para los restaurantes"

"Lo limpio está . El personal tiene que ser más amable."

"We had a great time overall. We loved the decor, the cleanliness, friendly staff, and the food was great. The entertainment at the pool was fun but we found our selves looking for more things to do in the evening. We understand the hotel is newer and they still need to add more options so we just made the most of it and had an amazing time either way."

"If you like crowds and it being loud all the time, this is for you. Great for young travelers! Also, there was construction going on, on the front of the building every day I was there. June 4-11 2026 They were my morning alarm clock. Best staff anywhere!"

"Staff was very helpful when our airport transfer was incorrect. They quickly were able to reach our transfer service and get us booked on the next shuttle."

"Main buffet options fell short, when compared to our previous visit 3 years ago. Basically it had same options every day, and it lack things for kids like tenders, burgers quesadillas, etc. The aqua Nick restaurant also had limited options when compared to our previously visited, and we were told it ess due to the grill not working…. When talking about drinks, oue first day jn Aqua nick we were having good quality drinks including mojitos, the second day there was no wiskey nor mojitos…. they...