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"We had an incredible time! The staff were amazing, but our butler Raul superseded every expectation imaginable! Staff will go the extra mile to ensure everything goes smoothly, but Raul will run a marathon for the families he supports. "

"Je suis très mitigé face à notre séjour au Serenade. D’une part, le site est magnifique, la nourriture est excellente, la plage et les piscines sont sublimes. Certains employés sont biens et d’autres non. D’une autre part, certaines situations sont arrivées lors de notre séjour avec certains membres du personnel que je juge inacceptable. Pour vous mettre en contexte, nous étions un groupe familiale avec un total de 8chambres. Tout d’abord, lors de notre enregistrement vers 23h. Mon...

"The resort was great , pools were amazing , clean , plenty of seating areas , the beach was really nice , food was great and staff very friendly. For the kids the water park was a blast with the ice-cream shop and the Yolo restaurant offering lunch right next to it . Over all is worth every dollar. "

"Loved everything about it!"

"Great property. Far away from El Yunque and San Juan though. "

"We stayed for 5 nights, it was overall a good experience. The only thing we lacked was customer service, and it felt very discriminative "

"This place has everything thing you need or want. No need to leave the resort. We traveled with a 12 and 13 year old, they loved it!"

"We were only there two nights, but it was a great stay. This was by far the best Marriott property as far as recommending my loyalty status -Everybody in the whole place. Loved the pool, but coulda used more loungers in the sun. Food and drinks were excellent, as was the service at all (especially the private island - Jennifer). And speaking of the private island, we loved every bit of it - The boat ride, the loungers on the peninsula, the food and service, and plenty of towels. The...

"The resort has everything. Casino, bowling, activities, 7-8 dining spots, etc and the staff's great."

"Staff great "

"Great place for families with kids "

"We had a great time! There were some extra fees for things we were not expecting- the drinks and food were pricey but the resort was so beautiful and well kept and the staff was a 10/10 and the highlight of the trip/ had a wonderful time overall! "

"I loved this hotel, food, staff, conditions. I just would like they can have more dancing activities at night or shows!"

"Loved our swim up room. Room was cleaned daily and always felt clean. Food was just ok, nothing special but we all found something to eat."

"The food quality, the amenities, the entertainment and the fun was all excellent. "

"The internet worked on and off half the time, the rooms all smell really musty even after switching rooms 3 separate times and each room all had their own issue. Some had slow drains, one had a toilet that didn’t flush too well, and the other one just had black grime built up near the shower corners. Most of the servers are nice and smile while there’s a couple that just doesn’t look happy. Food was probably the most disappointing part, I wasn’t fond of any of it "

"Es un lugar hermoso! "

"The staff at the resort were very nice and welcoming, which was appreciated. However, the overall experience fell short in several areas. Our room was not as clean as expected, specifically, the shower was still dirty upon arrival. It’s also worth noting that the hotel does not provide an airport shuttle, which can be inconvenient for travelers. The pools were just okay, and the water park had very limited hours. It didn’t open until 10 AM one day and 11 AM on another, and it closes at 5 PM....

"Well kept property, great staff!"

"The mattresses are horrible, several elderly ppl I saw and heard complaining about the beds, I too felt the mattresses need to be changed. Otherwise Hotel Riu was great the entertainers, and pool staff, security was amazing. the shuttle company Shuttle Central the bus was in very poor condition."