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"We had an incredible time! The staff were amazing, but our butler Raul superseded every expectation imaginable! Staff will go the extra mile to ensure everything goes smoothly, but Raul will run a marathon for the families he supports. "

"Je suis très mitigé face à notre séjour au Serenade. D’une part, le site est magnifique, la nourriture est excellente, la plage et les piscines sont sublimes. Certains employés sont biens et d’autres non. D’une autre part, certaines situations sont arrivées lors de notre séjour avec certains membres du personnel que je juge inacceptable. Pour vous mettre en contexte, nous étions un groupe familiale avec un total de 8chambres. Tout d’abord, lors de notre enregistrement vers 23h. Mon...

"I would recommend avoiding the buffet seafood, as it was not very fresh. The meat options were acceptable. I do not recommend the Mexican restaurant. I highly recommend Bavaro Coffee, and the French restaurant was very good, especially the desserts. The Mediterranean restaurant was not recommended. However, the restaurant next door to the Mediterranean restaurant is highly recommended due to its high-quality steak. Additionally, we experienced an issue one morning when there was no water in our...

"Kid friendly "

"Great property. Far away from El Yunque and San Juan though. "

"I recently stayed here with my friend to celebrate her birthday, and while there were some positives, our overall experience left much to be desired. Positives: - Room Quality: Our room was spacious and featured a lovely balcony with a fantastic view. This aspect truly added to our enjoyment and provided a nice spot to relax. - Location: The hotel is situated in a beautiful area, making it convenient to explore local attractions. Negatives: - Staff Attitude: While we encountered a few...

"This place has everything thing you need or want. No need to leave the resort. We traveled with a 12 and 13 year old, they loved it!"

"We were only there two nights, but it was a great stay. This was by far the best Marriott property as far as recommending my loyalty status -Everybody in the whole place. Loved the pool, but coulda used more loungers in the sun. Food and drinks were excellent, as was the service at all (especially the private island - Jennifer). And speaking of the private island, we loved every bit of it - The boat ride, the loungers on the peninsula, the food and service, and plenty of towels. The...

"While the resort shines in many areas, the daily "sun lounger struggle" was a major drawback. It seems there simply aren't enough loungers for the number of guests, forcing us to wake up between 6:00 and 7:00 AM just to secure a spot under a tent. This definitely put a damper on the trip. On the plus side, the swimming areas are warm and kept very clean, and the staff are generally friendly and eager to help. The dining experience is a highlight, offering a huge variety of food that caters to...

"Great resort, awesome amenities!! Staff was excellent. Great experience!"

"I’ve been to DR several times and this was the first time I stayed at this resort with my son for my niece’s birthday. The experience was terrible. We arrived to the resort early; at the time early check in was not an option which was fine. However, my sister wasn’t able to get into her room till way after the scheduled check in time. We came from NY with a small cake after calling to see if that was ok. The concierge on the phone let us know it was okay to bring the cake and that they would...

"Not a lot of food options. They are serve the same food at different prices :)"

"The pool was enjoyable, friendly and lovely staff and excellent Air conditioning.. about the room was good condition except the bathroom doors and the pillows were very uncomfortable."

"Ver"

"The room wasn’t impressive. Booked a junior suite, furniture and feel of the room gave antique. It was a long walk to the activities. Breakfast is not offered complimentary as part of room service and the menu is very limited for room service. No iron available in your room, so pack accordingly, as only steamers are available complimentary. Someone stole our expensive sunglasses at the pool and security was a joke. No follow up calls received after filing a report. Overall, the service is...

"Lo mejor de lo mejor "

"Es un lugar hermoso! "

"The staff at the resort were very nice and welcoming, which was appreciated. However, the overall experience fell short in several areas. Our room was not as clean as expected, specifically, the shower was still dirty upon arrival. It’s also worth noting that the hotel does not provide an airport shuttle, which can be inconvenient for travelers. The pools were just okay, and the water park had very limited hours. It didn’t open until 10 AM one day and 11 AM on another, and it closes at 5 PM....

"Amazing staff and beautiful property! We loved our stay here, and a special shout out to Juan who works by the mirage club pool, we always felt taken care of! "

"The mattresses are horrible, several elderly ppl I saw and heard complaining about the beds, I too felt the mattresses need to be changed. Otherwise Hotel Riu was great the entertainers, and pool staff, security was amazing. the shuttle company Shuttle Central the bus was in very poor condition."