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"We had an incredible time! The staff were amazing, but our butler Raul superseded every expectation imaginable! Staff will go the extra mile to ensure everything goes smoothly, but Raul will run a marathon for the families he supports. "

"When I first arrived at the resort, it was a little underwhelming. Although the scenery was beautiful, it wasn’t much. I was greeted with a frozen cocktail and the staff was really welcoming. My room was not ready upon arrival and I had to wait about an hour to get a room. I was “upgraded” but once I arrived in the room, I realized the air conditioner did not work. I made a maintenance request in the app and someone came immediately to look at it. He said that he will be back because he needed...

"Large property with many amenities. Very friendly staff. "

"The process for making restaurant reservations needs attention. It was a lot of fun, you must like to party to enjoy this experience! "

"This resort is stunning! All rooms face the ocean. Tons of amenities. The bar and grill is great! Don’t hesitate to book. "

"Booked this hotel based on the glowing reviews when we arrived, we were a little disappointed, rooms outdated restaurants were mediocre buffet restaurant was where the best food was at. Staff was sometimes nice sometimes not there are no activities to speak of and if there are very boring, bingo tie-dye not much of a nightlife happening there you’re better off going to Atlantis to the casino and hang out there it is not on the beach. It is more so in an enclosed Marina area and there’s no access...

"We booked an ocean view suite in the reserve and would highly recommend that for families traveling. The breakfast and happy hour spreads were amazing after long pool/waterpark and beach days. We were very underwhelmed by the sushi restaurant but other than that we loved our stay and will be back. "

"Clean room, attentive friendly staff. Loved the private island. Get there early for a good lounge chair"

"Everything was good at the resort. I would definitely recommend this resort to other people."

"Loved that it was hot water... they don't have a shuttle but they were able to get me a taxi for pickup and drop off for the airport. Only complaint was with unlimited drinks they need better maps I got lost twice for my room lol!"

"Great experience love the room "

"We had a great time! There were some extra fees for things we were not expecting- the drinks and food were pricey but the resort was so beautiful and well kept and the staff was a 10/10 and the highlight of the trip/ had a wonderful time overall! "

"Overall, I’d rate my stay an 8/10. The food was genuinely good. I didn’t get a chance to try the Asian restaurants, but I did visit the Italian and steakhouse restaurants, both were enjoyable and worth it. There were a few downsides. On the first night, our shower flooded. We had to call twice, but it was eventually resolved. A small portion of the staff (around 5%) did not seem equally welcoming to all guests, which was disappointing to experience. That said, the vast majority (about 95%) of...

"Best staff and beach area. We keep going back because of their staff, they welcome you with smiles every day. "

"My room had a mildew fishy smell that was very strong that I had to call about "

"Nice family place"

"Room, meals and property were awesome, staff were absolutely amazing and airport shuttle was really great! Only glitch was luggage pick up at the room when leaving. It was a brutal luggage trek for three of us to make our departing shuttle on time after our daughters’s family luggage pick up didn’t show up at their room! "

"This is my second stay at the resort, given that it was at full Easter capacity it was excellent service. From check in to check out and all in between. Towels, food and bev, room cleanliness-all the staff were very pleasant and helpful. The hotel had plenty of activities to entertain the whole family from kids to adults, we were able to find space by the pools whichever we went to so they were very well prepared for a full house… The food was great, the only thing we found tricky was...

"If you are not a smoker, then don't go. People were able to smoke everywhere. Wake up to go out to the balcony to get some fresh air, and just blasted with smoke. Go down to the pool to relax and take in some fresh air, only to then be blasted with smoke from every direction. I prefer places with designated smoking areas that are away from others."

"We booked a shuttle from the airport ahead of time. It was a great experience."