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"I recently stayed at Hilton Niagara Falls/Fallsview Hotel & Suites property and unfortunately had a very disappointing experience. From the moment we arrived, things felt disorganized. There were long lines just to check in, followed by more waiting to access the elevators. It set the tone for a stay that felt inefficient and poorly managed. The room itself was below expectations. Cleanliness and comfort did not meet the standard I associate with this bran. Most notably, the pillows had an...

"The room was very clean. I enjoyed the breakfast. It’s probably expected that you have to bring your own slippers. Overall it’s very nice hotel and will come again. "

"I book this hotel in tower B floor 30, but they moved me to a different hotel, the embassy suites next door. No one informed me of this until I checked in. So I have no idea how this actual hotel was. Everything went fine at the embassy. Lots of construction going on at this time. Just know if you book tower B you won’t be staying there. "

"A view was great!! "

"Room was clean and larger than expected. Very comfortable bed with soft sheets & great pillows. Felt like a luxurious stay. Being close to Christmas, the lobby was tastefully decorated and they had activities for kids! So cute. "

"Good staff made it easy for a room upgrade for a little more space"

"The hotel building is quite old, although it was generally clean. However, the room itself was disappointing — the amenities were very basic and not up to expectations. It feels like the hotel is in need of a major renovation. There were no special features or comforts in the room. The only real highlight of this hotel is the hot spring pool, which was enjoyable. Overall, I would recommend not having high expectations if you plan to stay here."

"Room service in the room were good"

"Overall it was nice though I noticed the room was not clean properly. Dust under the bathroom sink and toilet not clean under the seat cover."

"This place is so peaceful and view of the Niagra is awesome. The Niagra view point is just 5 min walking from the hotel. It has restaurant and spa. I have an excellent vacation. "

"Outstanding customer service and rooms are always clean and friendly staff"

"Room was decent. Great view and great location. Comfortable stay. The staff was all great. Didnt get complimentary breakfast, not sure if it was the way I booked or not. There was no microwave in the room and no locks on the bathroom door. Overall it was an ok stay. "

"Great renovations "

"Staff were so accommodating, view from room extraordinary our stay memorable.."

"The room was fantastic, beds were comfy, clean, and quiet. The breakfast was awesome and the staff were so good"

"Staff was incredibly friendly & helpful. Room was clean, adorable, & with amenities I didn’t expect. 10/10 recommend. I will be back. "

"Property is quite dated and could use a refresh. "

"I have stayed there many times over the past 2 years. They still haven't fixed the Fire panel and there have been 2 times I've had to evacuate the building. Can someone tell me why I go back?"

"Only one thing room have lady bugs they need to spray my kids scared to stay "

"Had a fantastic stay at Great Wolf Lodge – the water park, activities, and friendly staff made it a memorable getaway for the whole family."