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"The bathroom was durty."

"Excelente en su totalidad. El desayuno de clase A+. Personal amable u detallistas.!"

"Overnight parking provided, clean room. Experienced elevator difficulties for over half an hour which restricted us from leaving the property"

"Very comfortable stay"

"Excellent location, the only reason for the less than full stars was the renovations. "

"My family (Great Great Grandparents onward) have been enjoying this hotel since the 1890’s. I expect nostalgia and old charm. What I did not expect is lack of customer service. It was explained to me (by staff) that my demographic is aging out, 50yrs plus. Technology and modern expectations are the priority. Cheap shows no matter one’s age. All eyes see the same. Details matter to any one with class. "

"Very conveniently locat d"

"Great location! Had everything we wanted. Pool, restaurants, walkability to events. Room was spacious and clean, nice linens/ towels and a great view"

"Spa was excellent!! "

"The main problem was the breakfast I paid for the breakfast buffet for me and my daughter was about $96 but the food was so bad. Almost nothing tasted good - how can you have a buffet breakfast for that much money with barely anything warm and from eggs to porridge bland??? I was so disappointed - the food truly sucks!! The hotel is fine and the location is great but - eat out please. "

"Clean room and very kind staff. Comfortable bed. "

"Was okay, was cheaper than most of the downtown hotels but $50 for parking. Bathroom was tiny and all the floot tile was lifting. Small tv as well."

"The kitchen was great"

"The most comfortable bed and pillows! Had the best sleep!!!"

"Super "

"Front desk staff was extremely friendly and gave us a free upgrade to a suite, which was greatly appreciated! Super awesome roulette lady took the time to teach and explain the game to us newbies."

"Lovely staff. Clean hotel and rooms. Thanks!!"

"The kitchen is disappointing as there is no pots, no plates, no unstensils. Just stoves and tables! "

"Excellente option pour un séjour en famille. Excellent service de la part du staff qui est toujours attentif aux besoins des clients. L'hôtel est situé à un emplacement stratégique du centre ville de Toronto. C'est clair que je reviendrai à cet hôtel pour mon prochain séjour à Toronto. "