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"Absolutely terrible experience."

"no parking small rooms but clean "

"We always enjoy staying here. It is close to the Falls, restaurants and stores. The hotel is very clean and so comfortable!"

"Stayed here recently and unfortunately the experience didn’t match expectations. We arrived late around 3am and were given two rooms… one directly beside the elevator with constant noise, and the other had a toilet making loud sounds throughout the night. Between the two rooms, neither of us were able to get proper sleep. We raised the issue with the hotel in the morning and were advised to contact Expedia, which didn’t feel like much ownership on the hotel’s side. The location is great and...

"Hot tub is the reason we stayed"

"The location of the hotel is excellent—it’s right in the heart of downtown and just a few minutes’ walk from CF Toronto Eaton Centre. The staff were friendly and helpful throughout our stay. Unfortunately, the quality and cleanliness of the rooms were disappointing. We arrived early and were accommodated in a different room before moving to the one we originally booked (for an additional fee). In the first room, particularly in the bathroom, there was noticeable wear and tear. The bathtub was...

"Nice location. Nice view. The hot spring is very relaxing. But the facilities could use some upgrades and renovation"

"Complimentary cookies that were warm and fresh was such perk !! Staff was so friendly, hospitable too. Great service."

"The only issue was at the breakfast as it was too long to get serviced and they add a 18% tips they don’t deserve."

"Great place to stay"

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"Clean and welcoming "

"No usb ports in the room, carpets were dirty and the A/C didn’t work. I went to the front desk and they didn’t fix it. They just had someone come look. Overall not a hotel I would return to. Parking was $100 for 2 nights which I found crazy when you pay so much to stay there"

"Clean room, staff friendly "

"This property was excellent. Rooms were very clean and spacious. Breakfast was very mid but the good thing is there are MANY restaurants in the area. Its in a great location close to Clifton Hill which is like a mini Times Square. Loads to do for kids."

"The stay was generally okay, but a few issues affected our experience. There was construction on the hotel building starting from our first day, and the noise was extremely loud and disruptive. In addition, the shared bathroom (used by two rooms) was out of service on our second day. The maintenance team took too long to fix it, which forced us to leave the hotel in the morning without being able to use the bathroom. We had to start our day and find a coffee shop just to use a toilet. These...

"Our stay was very close to a lot of things that we wanted to see. Amazing breakfast, great and friendly staff. My only complaint is how small the room was. It looked bigger online. Other than that… great stay."

"The room was in poor condition. We decided to make-do because we didn't want to move rooms with a young child after we were already settled, so we didn't mention anything until the end. The staff were very understanding and kind. I have no doubt that we would have been switched to another room if we had chosen to mention it. The hotel is very kid friendly (surprisingly for a casino!) but food options are limited for vegetarians. It's also a bummer that the food court is in an adult-only area."

"Easy to find parking, nice place"