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" Good"

"Breakfast was very good, lots of selections and the staff was excellent. The property is very clean and well maintained. Our only issue was the room was very small, not a comfortable chair to sit on. Maybe it was since we were in a wheelchair assessable room, not requested, the washroom was quite large but without a vanity so we weren’t able to put our toiletries out for easy access for our 3 nights."

"Although I selected the “reserve now, pay at the property” option, my card was charged on the morning of my stay before the check in time at the hotel. Therefore, I would advise anyone planning to pay with a different card than the one used for the reservation to be cautious, as charges may still be processed on the original card provided at booking. The hotel also did not offer on-site parking, so we had to use an alternative parking arrangement provided by the hotel and pay an additional...

"We were given a room with no windows. It felt like we were locked into a box."

"Best"

"Enjoyed my stay everything was excellent friendly staff and overall very enjoyable experience ."

"Solid and adorable stay downtown. "

"Unfortunately it was my first experience in this hotel but I got good deal from Expedia but they gave me a very bad room no balcony. Inside is too hot. I requested to change my room for these problems but they didn’t do that and they told me heritage building have air conditioner problem. Secondly, we requested rope shower towel but they didn’t give us more so we have to use wet towels. I’m not satisfied about my staying in this hotel. I hope they see my message then solve their customer service...

"Well kept hotel and close to casino ( attached) and short walk to the falls"

"Location to local areas is wonderful Our view of the harbour was exceptional Room was clean and comfortable"

"Clean service and environment"

"Everything"

"The woman who checked us in was fantastic ! "

"Staff was polite, location is great. Good environment. "

"Dear Expedia Customer MY booking 73411315532057 I am writing to formally express my concern regarding a recent reservation I made through your platform at Hotel Willo (formerly YWCA Hotel Vancouver). Upon my late arrival in Vancouver, I was informed at the front desk that the room I had reserved included a shared bathroom with other guests. This came as a complete surprise, as there was no clear indication of shared bathroom accommodations in the Expedia listing at the time of booking. Having...

"clean room great staff and quiet"

"I stayed here 2 weekends ago and had a very disappointing experience. After checking in, we went out for dinner and returned around 10:00 PM only to find there was no running water in the room. The front desk said the water would be off until 5:00 AM and that bottled water would be brought up right away. After waiting 30 minutes, I called again and was told someone was on the way. Another 30 minutes passed (now midnight) and nothing arrived, so we went to bed assuming it would be left outside...

"Roo"

"I’ve stayed at the River Rock and it has never disappointed me. Will be back soon"

"Fantastic room. Excellent, helpful staff. Highly recommend this hotel. I stayed in total 4 nights and honestly it was one of the best rooms I’ve stayed in, and I travel a lot. Special thanks to Crystal for going above and beyond. Thank you for a memorable stay."