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"I wanted to share some feedback regarding our recent stay at the hotel. While we were looking forward to a special experience, a few issues unfortunately impacted our visit. First, upon entering our room, there was a renovation odor. Additionally, while we booked a Fallsview room, the Falls were only visible from the left corner of the window. This felt significantly different from the full, direct views displayed in the hotel's promotional pictures. Second, we were very excited to watch the...

"I along with 35 other people waited in line to check in at 3:15pm for 55 MINUTES to only be told they have moved my reservation to Hilton Hotel. There was only two front desk staff during my entire 55 MINUTES standing in line to get my check in turn to check in. Front desk staff could have walked thru the line up and I form us ALL to go to Hilton Hotel. They did not take any id or info and just pointed me in the direction of the Hilton Hotel. A total waste of my family's time which then...

"I wish they made it easier for guests to use the EV chargers"

"This hotel is nice and very clean. Close to everything, no need to drive anywhere, you can walk to everything on Clifton hill. I would recommend this hotel for families to stay at. It’s a good deal and like I said very clean and well maintained."

"Very Good."

"A tired hotel, that needs an upgrade. Stairs before the elevator (with no ramp/only a chair lift) made it difficult with luggage. Carpet in the room smelled dirty, musty and of cigarette smoke. Bed was stiff & springy. Curtains were barely hanging on. On the positive side - it was quiet, there’s onsite parking and staff were friendly enough - although some were loud and having inappropriate conversations at the front counter. Would not choose this hotel again."

"Good view"

"Staff was very helpful from early checking during the heavy rain, to restaurant recommendations and other help."

"Great location close to all attractions & the WeGo transportation stops which made it very easy to get to & from the hotel. Clean & modern room with a nice view. Friendly staff. Would stay again!"

"This hotel is a gem. Beautifully maintained, lobby is gorgeous and the rooms were very clean and comfortable."

"Good service"

"Such a perfect location! Clean beautiful walkable area. Perfect for cruisers like ourselves!"

"They showed the kids movie both nights we were there, but did not inform us that there was even going to be any and we were there with our granddaughter. I told them at the desk that I had purchased tickets online for the waterpark and they did not tell us that we could not use the adjoining walkway because we did not purchase the tickets through them. The adjoining Perkins restaurant where we went to get coffee to go and waited 10 minutes at the desk and no one even came to wait on us. The...

"Great experience, close to everything."