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"Everyone in the hotel were nice and helpful but the valet people. They are really really rude. We asked them 1 question twice and instead of getting our answers he replied " Do you understand English?!" Super rude and unprofessional. And the next time we had a similar interaction with different person, same department. We rather to park our car outside of the hotel but not dealing with those people while we stayed there."

"The best"

"Only stayed overnight but the location is absolutely great. Everything on Clifton Hill is walkable. They have on-site and off site parking. Very flexible with check in and check out time which was awesome as well. The staff was extremely friendly and helpful."

"There is no smart tv the hotel is very very old Some if the ice and vending machine is not working . Just be sure when you booked its not FALLS VIEW it a REVIER VIEW which is totally different"

"I had the bad ex"

"Overpriced for the room and amenities. Staff are all frustrated with the strikes and it was super inconvenient not being able to drive into the property and park because of the blockade. They were only letting in one car per 15 minutes and there were about 20 cars ahead of us. Paying way too much for a King Suite just to have to park elsewhere and walk to the “resort hotel” was ridiculous and we had to walk back to our vehicle at 1am to drive it in to park when the wait was only half an hour to...

"The property is very clean and right in front of Niagara Falls the staff was very friendly and the rooms were very clean."

"Les lampes murales ne fonctionnaient pas. Il en allait de même pour le téléviseur."

"They double charged me for my room when I checked in. Lots of cob webs in my room. AC made loud noises and the vent to that looks really dirty. Staff was okay, but not helpful when I had to discuss my double charge."

"朝食が毎日同じブュッフェメニューだったので、曜日で品を変えるなどあれば良いと思う。"