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"I'm very disappointed in the service of this hotel. I called the property ahead of time multiple times and was hung up on every time. I called front desk for service and no one was helpful. I had an emergency and no one helped me."

"Nice clean room. Very close to everything. Walked everywhere. Off site parking was sketchy so get on site parking before it sells out. Only complaint was noise. You could hear everything going on inside and outside of the building."

"Sheraton will always be my favourite hotel in Niagara! Thank you for the hospitality and the amazing staff and service."

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"I liked the balcony allowed me to view the lunar eclipse. The ac system though emitted a very loud low frequency rumble that might have made kept the average person awake though. Also, the below ground parking door is apparently manually-controlled by someone in a condo adjacent the hotel. Had to wait three minutes at the door for it to open."

"Overall stay was good. Got charged for a sprite from the mini fridge but didn’t use anything."

"The resort was wonderful, with everything under one roof. I stayed in a room that was newly renovated so everything was nice. Aside from swimwear, I would bring extra shampoo, conditioner and soap as they provide very little. I would also bring my own hair dryer as the one in my room was broken and no one changed it."

"The rooms are not cleaned or made up daily. I understand not changing sheets daily but this was ridiculous"