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"Excellent location!! The hotel is beautiful!!"

"Clean room"

"They are short of staff to clean the rooms"

"It was close to hospital that we had to deal with. Room was clean and staff friendly"

"Beautiful view from our room of both falls!"

"The beds were super comfy and staff were very patient, friendly and resourceful. The only really small issue was that some of the vending machines were out of order or had some technical issues."

"Nothing extraordinary to note. The hotel is generally well maintained and staff helpful. Room seems a bit dated and could use a splash of improvement"

"Our view was exactly what we wanted! Wasn't to happy when we went into room opened fridge there was melted ice cream in there. And bathroom was not like the picture it was small"

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"Clean room, horrible bathroom"

"Incredible place to stay! Don't skip over the Chilis they have in the lobby, it's a must have when I'm in Banff now!"

"It was good until the electricity went out. We kept being told it was coming back on after 15 hours we were told it wasn’t coming back on. We had to find a new hotel and walk to a new place. No efforts were made to accommodate us. Not a happy traveler"

"I would easily give this hotel five stars, except for one recurring issue. Leaving dirty laundry bins in the hallway next to the elevators 24/7 was an eyesore and felt quite distasteful. Aside from that, everything else was fantastic. The food was great, the service was marvelous, the fellow guests were wonderful, and I truly enjoyed the atmosphere and location."

"Very convenient location especially when we didn’t rent a car. Reception staff are nice and helpful. Room is clean and has everything we need for our short stay. Lots of restaurants nearby. Will definitely come back!"

"The pool is not good"

"Room was clean and quiet. We really enjoyed our stay."

"Great location. Nice rooms. Would stay there again. Parking is too pricey!"

"The hotel provided ample parking. Absolutely loved it!! Not a big fan of the Casino! Other than that, really enjoyed my stay."

"Beautiful location! the hotel was very nice and the staff were very attentive and helpful. The restaurant in the hotel is also great if you're looking for a quick bite or a drink. I love how close Eaton centre and major food spots were. Definitely a great choice if you are looking for somewhere convenient, lively and clean!"

"Really nice staff upgraded us and good events"