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"Highly recommended. I’m still waiting on my security deposit that I made that I haven’t got other than that. Everything was good."

"The view was great but the hotel was a little over priced"

"The beds were wonderful to sleep in. With technology where it's at these days, it's a shame that having streaming available on hotel room tvs isn't just standard practice. Hotel PPV cannot feel like anything less than a $ grab at this point. The room was clean overall, the bathroom however needs significant work. All fixtures (the sink faucet especially) need to be considered for replacement at this stage, hopefully they're next up on the reno list anyway. It is time to secure the elevators to...

"Amazing place to spend your time in Niagara. We got a fallsview suite which was remarkable. Comes with additional coupons which can save you extra bucks off food from various restaurants."

"It was very close to all of the amenities. The staff were all awesome especially Sandra."

"Staff were not professional"

"Provide shuttle to the offsite parking lot, we stayed in a city view room on the 29th it was great, even had a view of the American falls. Room was modern, bathroom nice "

"Property is a bit dated, the spa is lovely, lots of restaurants to choose from, beautiful place to unwind, family friendly."

"The location is very convenient, with easy access to the Roam bus stop and within walking distance of the Banff Centre. The pool is a standout feature, with a unique cave-inspired design that creates a relaxing and memorable atmosphere. Overall, a great place to stay for exploring the area"

"Good view"

"Great location. Could not park the car there due to the height limit"

"The Hotel itself looked wonderful. Our first day, night and next day we had no hot water. It wasn’t until the second night that they moved us. Said they would give us a discount but we still payed over 1400.00 for three nights. We won’t go back."

"Room/shared bathroom was very clean!"

"it’s a great spot. It’s not really a modern hotel but it’s very clean. The rooms are nice and it has a great view."

"Our stay was ok, the beds were so uncomfortable. We reserved a king deluxe, I ended up sleeping on the small loveseat in our room. The bed had black stains on it and there was 2 hairs on the sheets underneath. The bathroom was filthy, the sink was clogged, the toilet kept running and it leaked from the back. The patio was dirty, the curtain was not on all the way and the light shined through. The glass door was dirty. The indoor pool wasn't working until the last day there and it was dirty with...

"Dirty, overpriced rooms, parking price was outrageous and wifi was an extra charge. Avoid."

"Clean, spacious, great location"

"This is worst Holiday Inn/ IGH property we have ever stayed in. The parking garage had the most horrific smell of sewer, and the room was not cleaned so they tried to spray something to mask the smell but it was the equivalent smelling a barbershop/axe body spray on your sheets. Nightstand was sticky and the curtains had black around the edges. The hallway floors were the dirtiest thing we’d witnessed in all of Toronto. We’ve never had a bad IGH property in all our travels but this location...

"The room was comfortable and clean. Nice and relaxing bed. The elevator though should be fixed."