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"Room and view was great. Room service did not do great job. Came back to room and found pile of sheets on couch and beds were not made. Would visit again."

"Loved the hot tub"

"It’s not a great place. They just don’t understand customer service. The toilet didn’t work, which is bad enough. But getting someone to fix it required two phone calls. And don’t go to any of the restaurants on the property. They are in business to give their employees a place to socialize. The employees do not provide service to the customers as primary concern."

"One of my go to places to stay in Toronto."

"Thanks for great service."

"Cold water in shower."

"Very clean room, great staff very expensive"

"I booked for 3 people but we were given 1 king bed which is quite small for us. I like the proximity of hotel to the falls and other attractions. The observatory is a great spot to view the entire falls."

"The hotel and the staff were all great, no notes on the location and hotel itself. There were just two things that were annoying (but even with these the experience was good overall, these are just some things that could be worked on). The room my group and I stayed in, however, had weak air conditioning during a weekend that was overwhelmingly hot and humid. At least we had air conditioning, but the output of it was disappointing unfortunately. The only other thing that was problematic were...

"Ver"

"Staff was exceptional and accommodating. This is one of the best hotels for viewing the falls, illumination & the fireworks. Stayed in the Executive Suite king bed with Sleeper sofa. Was on the top floor. . . absolutely fabulous large room with great views. Hotel valet parking staff was tremendous, friendly and professional. Would very highly recommend this hotel."

"Clean room, friendly staff, great musical entertainment"

"Our stay at this hotel was absolutely unforgettable, primarily because the window offered a breathtaking, unobstructed, and direct view of the magnificent Niagara Falls—truly the best vantage point in the city!"

"Excellent experience. Staff are really nice"

"I stayed at this hotel for three nights, and unfortunately, there were fire alarms on two consecutive nights that required all guests to evacuate the building. It was a very disruptive and stressful experience, especially for families with young children. By the third night, my kids were so frightened by the previous evacuations that they were unable to sleep peacefully. I spoke with the hotel staff and requested a discount or some form of compensation due to the inconvenience. However, I was...

"It definitely succeeded and went beyond my expectations . Really good value for the buck. I will definitely be back."

"Beautiful new property. Lovely pool with great views of wildlife."

"Habitación limpia y grande. Buena ubicación."

"We booked on Expedia at 2am as we had just arrived at Pearson airport. The hotel refused to give us a room, and said we would have to wait till 11am."

"Centre ville bon qualité prix"