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"The staff were incredible. I originally requested a two bedroom suite with views of the American and the Canadian Falls. When we got to our room, you could barely see the Canadian Falls from the 22nd floor, so they moved us up five more floors and the view is exactly what we were expecting! They were accommodating and understanding throughout the entire process. We found the hotel very well cared for and very clean. The two pools were perfect for the kids, and the one with the Falls view was...

"Overall very good"

"Great views!"

"Clean and fresh smelling room"

"The room was kept clean at all time. The staff were respectful and courteous."

"The hotel was located in an excellent spot, near many restaurants, There are also restaurants in the lobby of the hotel, an IHop, The Keg and TGIF. It was close to the Skylon Tower and Niagara Falls. The staff was friendly and the hotel was clean. Definitely would stay there again."

"Internet is terrible"

"Very clean and comfortable room. Good location close to lots of restaurants and short walk to shows at Fallsview Casino. Nice observation deck on the 25th floor offers a great view of the falls. Only small drawback is the lack of parking on site. You can self drive to the nearby lot about 1 kilometre away and take a shuttle back for 35 dollars or a valet will look after the parking but charge $100."

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"It was ok but staff were a bit unhelpful at check in and things are looking worn."

"At the time of checking in the first clerk did not want to help us because we use tap on my phone for credit cards and one clerk said it was nothing she can do and they did not have tap tap and we said we travel from the US to Canada and another clerk stepped up and helped out and come to find out they did have tap that was the only problem other than that, everything was great they even upgraded our room."

"There were issues with the parking. The elevators were out of order during our stay. The rest was good and convenient all was accessible within walking distance."

"Great view of the fall"

"Ok trip while having to be in Toronto for a couple days."

"Comfortable beds. Clean hotel. Bathrooms are a little small but no problem. Overall great experiences. Have stayed here many times before."

"The staff were extremely kind and friendly!"

"The rooms were very clean and the staff were very helpful, I didn’t like the late check in but happy they were able to keep our bags there."

"All staff we came across were genuine and helpful. Thank you!"

"Wonderful place to stay fast friend service at check in would stay there again"