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"Parking is very expensive and the hotel doesn’t help, they direct you to valet to help with options. Valet was no where to be found and I had to go back in to see who could help. Once they got us registered, they were not helpful with direction on what to do. Once we figured it out, we had issues getting into the hotel from the parking garage. Our room was supposed to be a falls view and it faced a building with a big IHOP sign. I even called before booking to confirm we would have a fall view....

"excellent stay thank you. we had a corporate event went smooth thanks to staff"

"I did not like parking off site and paying for parking. I’m a hotel guest, I should get to park on the premises. If you don’t have room and I have to walk to and from overflow parking, it should be free. It was inconvenient. Other than that, everything was fine. Clean room and bathroom, maid service was good. Thanks!"

"There is no smart tv the hotel is very very old Some if the ice and vending machine is not working . Just be sure when you booked its not FALLS VIEW it a REVIER VIEW which is totally different"

"The rooms were very clean. We arrived early and they accomidated us with our room. Only thing we were bummed about was we forgot our charging block andnothing in the room has USB ports for charging. We were able to buy one close by, but it would have been nice to have at least one in the room. Other then that, the stay was great!"

"Not the most modern hotel but the price was right. And I got a nice parking ticket from the city of Toronto even though I had registered my plates and parked in the designated area. At least the hotel offered to dispute the ticket on my behalf."

"The ongoing strike is making an already disappointing property into a chaotic mess. They were always understaffed and that seems worse than ever. Staff are overworked and it shows. No one answered room service and one of the few places to get a decent priced breakfast didn't open until 11 a.m. making the other very small option total chaos for the 3? staff members. Rooms are not worth the money they charge with little furniture to fill the large space. The only good thing about the property is...

"You won’t be disappointed staying here a five star place"

"Waterpark was enjoyed by my children. Housekeeping staff were friendly. Only real issue we had were ants in the bathroom. Not sure where they were coming from, we didn't notice them until our stay was almost over ( tiny reddish color ones). They were in between the towels and facecloths in the bathroom, even after new towels were replaced they were still there. Also seen on/in the sink and bathtub. Notified front desk and they asked if we had food in the room (we did but not in the bathroom and...

"overall stay was excellent. View outstanding."

"The staff at the restaurant, PB2, were excellent. They were so friendly and accommodating. The restaurant service alone makes this hotel worth it."