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"Great location, everything within walking distance!"

"Very accessible and convenient location."

"I saw bugs in my room I called front desk and she said we are sold out but if you pay we can upgrade you then paid $130 to change room they want to sleep in room full of bugs"

"Generally my stay was wonderful But is wasn’t clean enough specially when I called reception for a couple of wine wine glasses they sent me something like tea glasses and they were not clean enough"

"Love the hot tub. Unfortunately, there wasn’t a little fridge in the room for leftovers, or to put our drinks in."

"Areas were overall clean but there was hair on the bathroom floor by the shower cabine and it would be great if you had a pool."

"We had a great stay at the DoubleTree hotel! There is a parking garage attached to the hotel with elevators that take you right to the main lobby. All the staff are extremely friendly and helpful and we were greeted with delicious warm cookies at check in and got some at check out as well. :) We also had the buffet breakfast which was very good, lots of variety and tasted homemade. Overall a really great experience, we would stay again!"

"We booked a room for the long weekend, we arrived and waited almost 40 minutes to be seen at the front desk. Once at the front desk they let us know that there was an issue so we were being moved to the hilton. No communication was made about the change to us and no one even came to line which we were standing to give updates. I know it was not the front desks fault, but the communication was very poor and could have been done way better."

"Beautiful view! Amazing staff. "

"Staff was friendly, check in and check out was easy. We upgraded to the west tower with a lake view and it was worth it!"

"Good"

"Great environment"

"This was the best hotel stay experience I have ever had. I typically stay at a Hilton branded hotel, so didn’t know what to expect at Pinnacle. They exceeded any and all expectations! First off, our cruise ship dropped us off at 10:30 in the morning. We brought our luggage to the hotel fully expecting to just see if we can leave it while we went to explore Vancouver. To my pleasant surprise they had a room ready for us to check into. This may not be possible for all guest but appreciate...

"Had a great stay!"

"Great clean"

"Tout est neuf. Toilette et douche à proximité dans le corridor. On peut ouvrir une fenêtre."

"Best location"

"Staff were all great. Wonderful shuttle service to downtown Banff, so you don’t have to worry about parking. Did not use the pool, hot tub etc so cannot comment. The property is showing its age though and our room could have used some refreshing ( flooring, bathroom walls need wallpaper, doors need paint etc and price reflected this). Bed was very comfy, kitchen had sufficient supplies."

"Bathroom faucet only had hot water and it was difficult to turn off"

"The HVAC was extremely noisy it made it difficult to sleep. Other than that, the suite was amazing, the location amazing , the breakfast amazing."