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"Amanda was very helpful, but there was difference between the staff’s knowledge/rules & regulations about the subject. Since I paid upfront for all the charges and security fees and was told that all the extra charges like breakfast and parking will be deducted from the security, but later was asked to pay first either by debit card or by cash and then it will show paid on the checkout. My question was why did I pay for the charges when I already kept a security deposit of $400. Couches were...

"We’ve been to this location a number of times over the years, and it’s a super convenient location, and the rooms are nice. We got the Falls view (Canada side) but because of our corner location we were unable to see the fireworks at night. If you have young kids, try to aim more for the US falls/river view for fireworks. The room amenities are definitely feeling a little dated, especially the TV service as other Hilton locations have smart TVs that allow us to log into our digital services....

"Decent stay, but improvements can be made."

"Great place! Just steps from the falls! We love it!"

"The Sheraton was close to everything. The 2 queen bed room size was great for us. American falls view room had a nice view but there was a tree that blocked part of the view. It was nice to watch the fireworks from the room. Be prepared to wait for your order at Starbucks in the lobby. Mobile ordering is definitely the way to go here. The outdoor pool was nice but only one of three fire pits were working, which was disappointing considering the weather was cooler."

"Good place"

"Service is not good enough"

"It was a great stay and experience!"

"Very disappointed in the property. The rooms desperately need upgrading. Not sure where the rooms are that they show on the website! The telephone in our room didn’t work and it took three calls before maintenance showed up on our last night. They determined nothing they could do - that they would have to call Bell or Rogers to fix it? Luckily I had a charged cell phone but this is a potential safety concern. There was no toilet paper or soap. We got toilet paper the next day but...

"Stayed for 2 nights at Harrison Hot Springs Resort Hotel. The check-in process really needs improvement. Perhaps they need more staff, but the line to check in snaked through the entire lobby. There were only 2 people (sometimes 3) to check people in. I waited in the line for 45 minutes. There were A LOT of very unhappy, stressed out people. Our room was good - 2 queen beds in the East Tower. Room was clean, the cleaning staff were excellent and extremely helpful. Comfortable beds, great AC....

"We couldn’t get into the property due to a strike. This is bad"

"All the soaps had a very strong flower smell to them. It gave us headaches."

"Excellent in all respects."

"It's great value for quality/money. Very good experience."

"Overall good location to see Niagara falls and walking distance to alot of things"