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"We had a great experience with the service"

"Bon emplacement, Chambre convenable, propre, personnel d’entretien très sympathique, personnel à l’accueil efficace Besoin d’un rafraîchissement important salle de bain (plafond dégoutant - chambre 2012) Porte patio défectueuse Insonorisation insuffisante Problème d’ascenseurs et aucune indication claire et rapide sur les options disponibles Un des restos était fermé"

"The Fallsview Sheraton was a great hotel/resort. You can't beat the location, the view of the falls from the room was exquisite, there are many food and entertainment options in the resort, 2 pools and direct access to the Fallsview Indoor Waterpark. I traveled with my family (5 people in all) and stayed in a standard double queen - the room was a little small, but we weren't in there except to sleep. The beds were very comfortable, but the pillows were flat. The room was clean, well maintained...

"Clean Rooms, Friendly and well understanding staff and Nice Property and view"

"This was our 1st time at this hotelin Canada. The rooms are way up in this tower so they are small but we wanted one with the full view of the falls it didn't disappoint, they have 3 of these rooms. You go up a elevator to get to your rooms and the hallways are narrow and you are actually going Around inside the tower to get to your rooms but we had a spectacular view! It did not disappoint. If you are wanting your vehicle close by its not but it is in a closed lot and they have a shuttle...

"I really enjoyed my stay here. My room was very nice and it was good to relax in between sightseeing and hiking."

"Great location and very helpful staff"

"As soon as we checked in the staff was terrible and not helpful at all. I probably won’t stay here again."

"love the hot water...."

"Excelente servicio, muy recomendable"

"Check in was a breeze, excellent location a five minute walk to the concert venue, and across the street from the Casino!"

"Excellent"

"Good location for accessing the waterfalls. Gives a very beautiful view of the waterfalls. Their breakfast had a wide variety to choose from. I will book it again if i ever find myself there"

"The hotel is wonderful and centrally located. The staff was great and the rooms have been remodeled but are still a little dated."

"Nice stay with excellent breakfast buffet in the moring. Clean, comfor6and quiet. Good location for waterfront and cruise port."

"Good place just to sleep and shower, the hotel is really close to a ton of bars plus some food spots!"

"I expected the room to be a bit cleaner. The elevator didn’t work properly, which was inconvenient. On top of that, during check-out I was informed that I would be charged for parking. It’s pretty unreasonable to stay at a hotel and still be charged extra for parking. Overall, disappointing experience."

"no"

"The room has a slight smell. The pool is dirty, and the hot tub is broken."

"The staff were all very nice and the property was clean. What was very ridiculous was that you have to pay for parking. When you go stay at a hotel you oay for the amenities, this includes parking. You have to pay 50.00 per day to park your car then try to find a space. They rent out parking to outsiders and make the guests struggle to find parking. Then for a hotel that size they only have 3 handicapped parking spots. You have to request beds be made and fresh towels or they do not...