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"Staff members were always around to help you if you needed anything. Had a Starbucks in the lobby which was great. Also was very clean. Only complaint was the price of the onsite parking. Way too much to just park your car overnight"

"A good overall stay. Best for families with children. If you are just adults, you should probably stay elsewhere. There is a reservation system for the swimming pool but once you get there it is just another family pool. Just a joke. Crowds are huge. Check-in lines are long. Rooms are clean and beds are comfortable."

"Everything about our stay was excellent. Accommodation staff and valet went above and beyond expectations. The only negative was a small amount of mold on the outside lower corner of the shower. This could have been avoided by a quick spray and wipe by the cleaning staff."

"Despite paying for a premium tower room it was very dated and disappointing. View was all it had to offer"

"The room was spacious and very clean and had a beautiful view. TVs are not smart TVs so no access to streaming services. The fire alarm went off at 11pm and we could barely hear it in our room. No strobe lights or overhead announcements were made and we were deciding to stay put. We eventually called front desk to ask if it was a stay and wait for instructions or an evacuation and we were told to leave. The exit path was not lit and there was no security or staff to tell us where to warm up or...

"Very nice room. Clean and well maintained. Excellent location."

"Staff was friendly and very accommodating"

"Clean and very nice lobby, lovely staff. Our suite felt like it could use some updates… old rug and peeling wallpaper and the shower was terrible. Water barely came out and stains, etc. Also there were no casual free amenities like ice water in the lobby or coffee… everything felt like a money grab including parking. Perfectly fine."

"The place is older but was clean and easily accessible. Staff was great. I would stay there again when I have to go to the city for an event."

"Overall, good location. Walking distance to Gastown (about 20 mins) along the waterfront. The hallways were a bit narrow. The rooms are pretty small. I’m 4’11” and I felt pretty tall as the ceilings were pretty low. The hotel parking was convenient. Wished all the elevators went to the garage as well to help with wait time. Only 2 of the 5 elevators went to the garage. The staff were friendly and offered great customer service."

"The room was small. It looked nicer online. Carpets especially in hall was worn. Everyone was friendly and helpful. Had to go to another floor for ice. Best thing was the door stop."

"Hermoso y diferente"

"Staff is friendly and helpful. Property is clean, and nicely decorated. Breakfast was very good, with a wide variety to choose from. Very satisfied with our stay."

"The kids have so much fun going here but we never sleep over the beds are the most uncomfortable thing to lay on you won’t make it until the morning if you already have a bad back and if you do you won’t be able to move."

"There is no smart tv the hotel is very very old Some if the ice and vending machine is not working . Just be sure when you booked its not FALLS VIEW it a REVIER VIEW which is totally different"

"Wonderful experience"