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"I stay at this hotel often, but the room description did not explain that there was just a window. It was dark all day and the music from the restaurant was frustrating. Our toilet ran the entire time. Maintenance came and semi fixed it, but soon enough it started again. Please provide clear description of the room. The wait for checking in was long. As an Expedia customer, I felt disrespected and not valued by the Hilton staff. Really disappointed!"

"Only 1 of 6 elevators was operational during morning rush hour…. Very frustrating wait times."

"I paid for a room with a view but our room had no view. They did not correct the mistake."

"We stayed here for 1 night over the long weekend. The parking fee is a $100 for valet or $35 for self park but then they will shuttle you to the hotel. This is a very odd request. The elevator is unsafe to use as well leading onto the top floor. My booking was supposed to pay at property,I asked to split it between other cards and the receptionist simply said no."

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"Hotel was kind of noisy, could hear guests above. Bed shifts with every movement, could have had more pillows to choose from"

"Staff was excellent, very helpful, great check in, friendly staff. Clean nice room in a convenient location to all amenities and transportation."

"I like the free coffee and upgraded room with paying extra amount but it was great experience to stay there."

"Great experience!"

"Rooms are always clean, beds are comfortable. Staff is very friendly and accommodating. Got a free upgrade without asking. The breakfast is a little expensive even for a buffet style. Found out this time that there is a little book exchange library in upper lobby."

"The room was very clean, spacious, cool snd comfortable. The sink being outside from the washroom was handy for 2 of us getting in the morning. The shower had an overhead and handheld shower which was great. The staff was very friendly and the location was perfect. Great visit."

"Room and bathroom was dirty "

"The restaurant was actually quite good. Well worth has lunch and a dinner there during our stay. Liked having water provided in our room. The location was very convenient and great for walking. The only down size was the lighting in bathroom wasn’t very good for putting makeup on."

"Great location. Clean rooms and lobby was large with bar. Spa area tiny and cramped. Saunas were ok and gym area decent. Rooms nicely organized with kitchenette but dishwasher leaked and caused wet floors. Denied maintenance as it was 10pm and we only stayed one night. Door attendants helpful and accommodating."

"Clean room, staff, breakfast and the good part upgrade room falls view"

"フリーのモーニングコーヒーがおいしかったです❗"

"Great location in downtown Toronto. Nice pool and gym area. Room was nice, clean but the bathroom was on the small side."

"Nakitah, Alicia, Sebastian and Jack were amazing and so helpful! They really go above and beyond to ensure a positive and enjoyable stay for all the patrons. I highly recommend the Banff Rocky Mountain Resort for your next stay!! Thanks again so much. Especially to Jack for taking my dog for a walk while I was in the hospital. You guys made our experience amazing!"

"The hotel staff was very nice and friendly and the balcony had a decent view with nice lighting, and the room was kept incredibly cool which was very nice after a long day of walking around Toronto, the hotel however did charge a deposit for the room upon arrival which would have been nice to know in advance since I can't remember seeing that listed on the hotel's Expedia page before booking"

"Rooms are a little dated, but very clean staff very friendly"