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"Very clean and friendly staff. The location is also lovely with a great view of the falls."

"I didnt like that they told you can check out by 1pm . When its 11 am i was locked out of my room , had to go down to the front to reactivate my key. I didnt also like to argue about my included breakfast , to proof its included!"

"The falls veiw"

"We got “upgraded” to a new room because there was apparently plumbing issues in original room. We were moved to the ground floor section , which was not part of the high rise building but next to it, it looks more like a motel. Our bathroom had dirty towels in it, our fridge leaked, and there was no coffee maker in room. Needless to say we won’t be back. It felt like a budget motel and it was our anniversary weekend . We were very disappointed"

"Would stay again!!!"

"We stayed only 1 night and wished it was longer to take better advantage of the facilities. Room was close to a large noisy fan."

"Ok"

"Great hotel in downtown Toronto. Close to the streetcar and about 10 minute walk from Union station. The hotel itself is very modern and feels very new. Welcomed by the friendly staff and as soon as they realised it was a birthday celebration trip they gave us a card and nice chocolates. The room was everything we needed with a super comfortable bed. There was an issue with the AC which we reported and was quickly resolved. Breakfast had so many choices, Id have like some more fruit options but...

"Our room had a water leak in the room. When we talked to the staff they all but dismissed our complain saying that “so? What do you want? Another room?”"

"Would like bigger towels. But over all my 3rd stay and it was great"

"Great experience!"

"AMAZING VIEWS FROM THE VERY SPACIOUS ROOM"

"Great view"

"Very friendly staff at the front desk and the cafe and the lobby bar."

"Had a bad experience with this hotel. I upgraded to an ocean view with balcony from a city view. The room was ok but old. The shower was broken but didn’t find that out until I was about to take one. And we have a guided tour that morning so good thing I woke up earlier. After plumber checked it, they had to transfer us to a newer room which they said they just finished renovating a week before. No balcony but still an ocean view and waived our upgrade fee and gave us breakfast vouchers. That...

"Staff service was pretty terrible."

"Well kept older hotel. Highly recommend"

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"Nakitah, Alicia, Sebastian and Jack were amazing and so helpful! They really go above and beyond to ensure a positive and enjoyable stay for all the patrons. I highly recommend the Banff Rocky Mountain Resort for your next stay!! Thanks again so much. Especially to Jack for taking my dog for a walk while I was in the hospital. You guys made our experience amazing!"

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