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"We originally were staying at the Oakes Hotel, we were told last minute our room had no HVAC working so they said they would upgrade our room at the Hilton. That was completely false, the room had a small window, bath didn’t work because it was broken, the shower had little pressure. It was worse that a 2 star motel. They said they were sorry and offered a $30 credit which is ridiculous for the amount of times we have stayed at the Hilton in the past. Not sure who is more to blame, Expedia or...

"Old, but good amenities."

"We loved our stay. Location is EXCELLENT!"

"The room was spacious, modern and clean. An amazing view of both the American and Horseshoe falls. I didn't really spend much time at the hotel but my one complaint was how long the elevators took,they took forever, so make sure you give yourself plenty of extra time if you need to get somewhere!"

"It’s a nice little clean gem right in the heart of the action in Niagara Falls. Pool and hot tub were clean. Staff was friendly. Room was clean and spacious."

"If you want a great view of the American falls, Niagara River, and the Horseshoe Falls from the comfort of your quiet room, then you need to stay here! The views are breathtaking! The bed is fabulous! The room is small but efficient."

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"Hotel main areas were nice, rooms and all room areas were really outdated and dingy, little bit of strange smells,more like a cheap cheap motel set up. Staff was helpful, the mineral pools were nice. The men's steam room was gross. Lots of good places to eat around there though. It's good for a one off experience but for the price of 2 nights and eating out for fine dining I would rather go to Mexico."

"Great stay, beautiful hot tub, beautiful building in general, and cozy rooms. Very nice staff as well, though I think the rooms could use a mini fridge at least even if it’s not a suite, and even a microwave. I feel I’ve been in way worse hotels with at least that much. But besides that it’s great. Chilis is delicious as well!"

"Let me first start with how absolutely amazing and friendly the staff is at this hotel. Everyone we were in contact with was stellar; Henry and Jing were outstanding!! I cannot say enough good things about them both and would give them more than 5 stars if it was possible!! The hotel room had a few minor issues. Nothing major and nothing to deter me from staying here again. To share the AC unit wasn’t working properly. As soon as it was reported I was fixed rather immediately. It was a very loud...

"hallways smell of mold and dated setup, gloomy. rooms were ok view not so good"

"The suite was very comfortable and well equipped. Great location next to subway. Attached cafe was convenient & competitively priced. We plan to visit again."

"Location is easy to go anywhere"

"Staff were very accommodating"

"Hotel is dated…furniture in room was mismatched and dated. Bed was comfortable and bedding was clean. Didn’t have an opportunity to use the pools, but looked nice. For the price overall was ok."

"Staff were helpful and kind and check in and out went smoothly 👍room was clean and comfortable with a spectacular view and meant all my expectations for on the falls experience 🤩I’d stay here again !👌❤️"

"Breakfast was great and the staff was amazing. Be ware of issues with Internet in the room - it didn't work in our room, they couldn't fix it and nothing was offered to make up for it. Also, there is a lack of signage in regards to the stairs. We tried to take them to breakfast but due to security, each floor requires your key car which only works on your floor and floor 2 (breakfast); however, in the stairwell, floor 2 is for employee access only. I understand why it's down, but it should...

"Rooms were big and clean, staff was nice"

"The room has everything you need with regards to making you stay comfortable, beds are very good, ample cuttlary pots plates and glasses."