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"This hotel is not safe!!! Be aware that a no view room means no window. When I saw the no view room option, I thought there will be natural light and a window but this room only has a fake window with blurred glass. Also our room was next to the service elevator and vending machines so there was constant noise throughout the night. The worst part is that the noise was so loud around 5am that we had to open the door and check it. To our surprise, there was 2 homeless guys trying to steal stuff...

"Clean room and great view of the river and fireworks. Stayed many times there and will return without hesitation and close to everything we want to see and do."

"Was only there one night as our flight from Europe came in late and we had an early train ride to Ottawa the next morning. Staff were friendly and helpful. Room was a bit older yet it was clean and comfortable. We had breakfast included in our room and it was excellent. Buffet style with plenty of hot and cold options. Breakfast staff were accommodating and friendly."

"Central locale, nice view, cool complex (connected inside to entire block, eg: Brock and Waterpark)"

"Everything was good"

"The view of the falls were magnificent!!!"

"Nothing to say. Good One."

"Clean room excellent ambient"

"Location, balcony, grotto looked neat even if we didn’t use it. Liked the cottage, artist loft feel to the place. My friends place in the other room there had dirty sheets, stains on the couch etc, and a front door that wouldn’t lock, but our room was fine."

"Most we like the staff they where really good 👍"

"hallways smell of mold and dated setup, gloomy. rooms were ok view not so good"

"-"

"The air conditioning is very loud and goes on and off constantly and the beds creak loudly when you move on them"

"Location was good for us"

"I have stayed here many time, and as always it was a wonderful stay. The staff are great, rooms are comfortable and quiet, and the location is excellent. The only thing I'd wish is that they would upgrade the gym equipment as it's been the same for over 10 years!"

"This hotel has a beautiful view of the falls and is very close to the falls area. Our room could have used some updating as the carpet was worn, but it was clean and comfortable. There is a bus stop very close, and that was very helpful to get to the more distant attractions and restaurants. It doesn’t quite live up to the photos used in advertising, but all in all, it’s a very nice place to stay."

"I loved the location, easy to get to everything I wanted. Staff were amazing!! Super knowledgeable and friendly. The hotel had a good selection for their buffet style breakfast. Plus a cute little bar/eatery in the lobby for a quick snack and desserts. Had a great stay."

"The room was very small, but clean"

"The hotel & visit itself was great. Just a bad timing on maintenance between renos, floors, & elevators. Happens but maybe should've suggested a different location. Otherwise, everything was great. Staff were great & we'd come back."