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"We love Hyatt regency hotels and stayed at many locations. However, this one is not the good one. Staffs are rude at check in desk and prices are hidden. The original pending payment upon arrival is $77 usd but turn out to be $200+ cad due to dmc/hsc/mat which terms are not even explain well enough. Also termites in room. Parking is also expensive. We will never be back for this one."

"Good breakfast buffet. Expensive but quite a variety. Location is good. Walkable to a lot of places."

"Good hotel and staff"

"This hotel is directly connected to the fallsview casino via covered walkway over the street. Very convenient. Loved the location."

"Overall"

"When we checked in, we were told we were upgraded, but it was actually a downgrade from what I paid for. I was bumped out of my room because a large group checked in before me. The room we ended up getting, wasn’t cleaned, when they said it was. The bed was made. But there was food on the floor, toenails, etc. it was pretty awful. The next day when I went down to check in and ask if we could, please have housekeeping come vacuum, a lovely gentleman was kind enough to switch our room and give us...

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"Kids love this place, we go every year"

"Great property and easy underground parking. The pool and spa are in the lobby area which is little strange but I love the big bright rooms and available restaurants within the hotel."

"Friendly staff, clean property, and very comfortable bed! The views at this property are amazing. Definitely recommend this hotel if comfort and aesthetics are an important part of your travel. We opted to include breakfast with our package and it was well worth it! Food was delicious and plenty of options including an omelette station. We would definitely choose to stay here again!"

"The overall experience was okay, but I was disappointed with the attitude of the front desk staff. Their facial expression and manner did not feel welcoming or friendly, which made me uncomfortable. I believe front desk staff should be professional, approachable, and welcoming to guests. I hope the management can take this feedback into consideration and improve the customer service experience."