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"Place is very nice and clean"

"Here’s a polished version of your review: We completed an early check-in around 9:00 a.m. Since room access was not available until 4:00 p.m., we spent the day exploring the city and returned to the hotel at check-in time. When we arrived at 4:00 p.m., we were told that we needed to line up and check in again. Fortunately, one staff member took our ticket and receipt and went to the front desk to check on our room status. However, the room was still not ready, and we had to wait more than 30...

"I would definitely stay here again."

"Staff everywhere to help answers questions. Provide hotel info and local attractions and dining options. Very pleasant stay."

"We absolutely enjoyed our stay. We had a view of the falls and actually moved to couch in front of the window to enjoy the view more. Would definitely recommend."

"The hotel is ok"

"Housekeeping was excellent. We got fresh towels in our room every day. The beds were also made and the room tidied up. Several restaurants on sight and a Starbucks. It was a great experience!"

"Love the views regardless of whether it's the city or the falls but an observation deck is available for those on the city side. Staff very helpful. We only stayed one night but would book again upon return. Also close to over a dozen restaurants."

"It was great even though we had bit accidents of shower cap they changed our room asap and they do heat what they can. We are so happy to stay this hotel. We will be back again !"

"Wonderful stay. The suite was larger than expected, with kitchen, and living room area. Would've been great if we were staying longer than one night. The grotto hot tub was divine after a hike. Only 'complaint' was that the hair conditioner wasn't filled, so I barely had enough for my one shower, but if we were staying longer I just would've asked them to fill it. And a heads up to anyone arriving with a roof rack/roof storage box on their car, their underground parking only accommodates up...

"Hotel is in a great location and clean."

"The staff were great, and the location ideal for those exploring downtown Toronto."

"This hotel is clearly outdated, and you’re largely paying for the location rather than the quality of the property. The carpets in the hotel room had visible stains that appeared not to have been properly cleaned, which gave a poor impression of cleanliness. We also reserved a stroller in advance, but it was not available when we arrived, creating an unnecessary inconvenience at check-in. Overall, while the location is convenient, the condition of the hotel and lack of attention to guest...

"良かったです！"

"Fantastic harbor view."

"The rooms were clean, the staff was nice. Our AC wasn't working but they changed our room and they were really professionals about it. We even had an upgraded room. I would say that the hotel is a bit old, but really clean!"

"Best hotel with best view"

"No words! Just perfect i will be at this hotel everytime in toronto!"

"Great Breakfast!!"

"Staff was very friendly. We had our room upgraded to a larger, nicer room. I would return to this hotel."