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"Amazing hospitality "

"the room was not cleaned and housekeeping turned up at 9:30pm the next day and then again another day we had to request housekeeping as they had not cleaned the room by 6pm. the location is excellent though."

"The IHOP that’s in the build is alittle pricey and they do give you coupons to use there, but only if you get two adult entrées. "

"Business trip, clean hotel"

"Great location and friendly staff. Rooms are clean and my room had a balcony. All in all I was pleased with my stay at the Chelsea. Got a good rate on Expedia. "

"👍"

"The pools are relaxing and offer a range of temperatures. Relaxing but also fun and easy going for families with young children. The pools, especially the cooler pool really needs a good scrub. Lots of black slime along the pool edge. With a good clean this place could be heavenly. Didn't see anyone cleaning the pool or washrooms during our stay. The shared bathroom and sauna was quite filthy and smelled terrible. Needs to be cleaned throughout the day.The East wing is 100 years old this year...

"It is a nice place to stay."

"It was just a very nice stay all around. Front desk was very friendly and accommodating, the restaurant staff was also amazing. I came with friends for the Jays game and will be back with my wife. Thanks!"

"Need a good clean up and updates. Also $60 for the hot tub for 3 hours doesn’t make sence to me!"

"Breakfast was great. We really did enjoy our stay. Although, unfortunately the hot tub was cold all the 5 days we were there so we weren’t very happy about that. Also the door in our hotel room to the bathroom was broken so we could barely get it closed. But great location and my daughter still had fun in the pool. "

" No había tina de hidromasaje ni hicieron limpieza del cuarto "

"Need a lot work to improve soundproof between rooms."

"Nice hotel in great location"

"No breakfast was offered at the hotel. It would’ve thought at least a continental breakfast would be offered for the price of the room. Excellent view from our window overlooking the falls. Doesn’t get much better than that. I guess the cleaning crew was under added as the room was only cleaned upon request. If this room didn’t have a view the rating would’ve been much worse."

"Food just ok for me… room clean and the staff friendly… i find the location very convenient "

"We stay here regularly on our yearly trip to the island. The rooms are great - comfortable and clean, staff super friendly and helpful, and the food in the restaurant is very good. The neighborhood feels welcoming and friendly too. Highly recommended!"

"The hotel was undergoing renovations, and an ownership change. Elevators were not operational. Staff was not successful with transitioning from buffet breakfast to restaurant style breakfast. It was loud there were a lot of construction workers. And unfortunately, all the amenities that we were looking forward to when it comes to an Embassy suites we’re no longer available due to the ownership change. "

"My room has ants and they gave me a room with a view of their AC systems which according to the them are “city “views”."

"Great but pricey "