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"Clean with a very efficient check in. Nicely appointed"

"There was a room down the hall that kept slamming their door and being really loud in the hallway. I called and complained for 2 hours and nothing happened. Upon checkout I was told that there was inly a $100 hold on my credit card, but when I checked my credit card there were 2 pending charelges of $100 each."

"Very good"

"Great place to stay, near everything."

"Unique hot tub. Great views from our loft suite."

"Coldest room we've ever stayed in! Did receive extra blankets and then a portable heater but even with the thermostat set to 30C cold wind blew in from a loose door adjacent to an old balcony.Bathroom facilities were quite old and the hairdryer failed on our last morning. Breakfast was OK and most of the staff apologetic but we will never stay in the Chelsea Hotel again!"

"The staff was wonderful. The room was a little small and could use better lighting and storage for clothing. Over all it has what you need and was clean. "

"The pools were great"

"Staff was very accommodating, but the rooms, while spacious, utilize that space poorly. It’s an alternative versus the surrounding hotels at the right price, because it lacks some of the extras"

"Clean room no complaints, hot tub jets didn’t work and probably haven’t for a long time clearly the hotel is run on the cheap maintenance on everything is very shoddy, ie the door to our balcony was off the track and slide poorly and the entrance door to our room was very beat up and let a massive amount of light through. Overall not a bad experience but for the price you’d be better off to spend a bit more and stay at a higher end hotel in the same area."

"The total cost of my room, including taxes, was around $ 690. By the time they finished with all the taxes, fees, and search charges, it went up to $ 1500. "

"Our room was dirty, old towel left in bath tub, dirty pillow case and chips left under the bed. Clearly not cleaned well. However the fact parking is an additional $50 I feel ripped off, I already pay $300 for not even 24 hours. The staff was good, and pool and hot tub was nice. "

"The pool was quite small, overcrowded, and the water didn’t look clear or clean. There are only two elevators, which often meant waiting around 10 minutes to get one (on Saturday) The hotel’s breakfast buffet at the restaurant wasn’t worth it—I’d recommend trying a nearby breakfast spot instead."

"I was traveling solo and chose a shared bathroom for the cheaper price. The room was the perfect size for me and no issues with the shared bathroom as there was still an option to use a hallway bathroom if the shared bathroom was in use. I have started to travel with my own tea amenities so I enjoyed having a bar fridge for my milk and leftovers :)"

"The staff was completely unhelpful. The television was broken. The ventilation was poor and the air quality was stale. Customer service was awful."

"The staff asked us to return after an hour to check in to avoid additional $50. We came back after an hour and spoke to a different staff. The staff was pouting and told us to come back again after an hour! We told he the conversation we had earlier and she decided to then help us check in when we told her that…still pouting, not accommodating and told us that they might not have a room clean for us but he handed us the keycard anyways after checking us in."

"Everything was great, honest place "

"Thought the main lobby should have washrooms with not having to go in Starbucks which was not in use … or stand in a line up to use the one in the casino."

"The room was clean and in good condition. Bed was a little firm for our liking and the large burner on the stove did not work. Otherwise was a very good visit. The amenities were good and the staff was very helpful!"