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"The rooms are not 100 % clean. The A/C did not work because the resent heat wave, a member of the staff mentioned as well offered a fan which never came in my room."

"This is a great location for exploring Norfolk. We were only there one night but it was peaceful and accommodated all 3 of us with our dog. The owner was excellent with her communication but not at all intrusive. Nice touches like our own private garden with a BBQ where they kindly left some coals so we had the option to use it."

"Fabulous Location right at the heart of the city. Apartment was super clean . Staff members were so kind and helpful."

"Booked 2 rooms 8 months ago for a one night stay due to going to an event early on Sunday morning 19th July 2026. Arrived at reception to check in to be told that they only had one room and that the booking system had allowed over bookings which we were told is quite common ?? A very poor apology from reception so they told us to go over the road to the holiday inn and just give the surname in and they would have a room for the second party. Got to say the staff at the holiday inn were...

"Generally the hotel was clean Not enough soap in the bathroom for 2 consecutive nights. Clothing from previous guest left on floor and a piece of furniture had a dirty mark on it that looked like dried on sick."

"Good"

"Loved the location of this hotel, just a couple of minutes walk from the station so ideal if arriving by train, as we were. Plenty of good cafes, pubs and mini supermarkets close by. Staff were friendly and helpful, couldn't fault them. Cafe on the ground floor was also a bonus, food and drinks fab. Will definitely stay here again."

"The hotel is in a great location, approximately 15 minute walk to the town centre and Kings College, There is parking on site, which is payable for customers who have not booked directly through hotel website. Blue Badge holders park for free. Hang onto your parking ticket, as you'll need it to exit the barrier. All the staff were friendly and helpful and were very accommodating with installation of oxygen concentrator and tanks for my husband's use. Our large double room was spacious and...

"Room have paper thin walls so can here tv from room next not ideal for relaxing or trying to sleep"

"We only had a stop over, we stayed in the part that I guess was modern a few years ago, it could do with a refresh now and it's become dated. It needs a bit of money spent on it."

"Great hotel!"