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"Belkis at the front desk was honestly one of the most unpleasant and unprofessional people I’ve ever encountered. She was beyond rude and completely disrespectful—I actually had to get on the phone with Expedia right then and there just to let them know what was going on. It’s such a shame because the resort itself is gorgeous from the outside, and the grounds are beautiful. When you first step into the room, it smells wonderful—like a spa, which I loved—but then you look closer and it’s just...

"Felt worn out. Our first room smelled terrible and nothing worked so they moved us to a smaller room with the fridge in the middle of the hall. Only positive was the food was ok in both restaurants. Disappointed in Hilton."

"Everything was excellent"

"Super convenient location for any event at Petco Park. Saturday was insane!! If you have a family and get a room on the 4th floor, request a different floor! It was like MTV Spring Break. Couldn’t use the pool area until the Liquid Sunshine pool party was dine. And honestly after seeing the mass amounts of people it was a no thanks. The floor was very loud with intoxicated guests. Sunday was better. Monday was woken at 5:30am to someone vacuuming the hallways. In the room there’s no USB outlets...

"The location was very convenient. The staff were helpful and friendly, and the handicap-accessible parking was convenient. We had a room next to the elevator, and that was pretty noisy in the night, so you might want to bring earplugs. The espresso machine in the cafe was broken, and that was disappointing, but at least there was a Keurig in the room. Overall we recommend this hotel for its central location and friendly staff."

"Highly recommended"

"It was a great location with a nice boardwalk! The 2 pools were great - we felt like we were in Hawaii!! The restaurant was excellent!"

"This property is nice but could be amazing. It is close to the park entrance, and 2 miles away, which is one of its best assets. The other is the setting in the river. The rooms are dated and could use an update. It’s great having the kitchenette, especially since neither restaurant is open for lunch and there isn’t anything nearby except a gas station market and the little market in the hotel lobby. Getting to food in the park is about a half hour drive. The main restaurant was ok, the food was...

"We stay here every time because it’s cleaner than some of the ones closer and it’s far cheaper than the closer ones! My kids really don’t mind the walk - we grab Starbucks next door and walk to the park in about 10 minutes… I’ve offered them Uber rides to the front, but they never wanna do it. The staff is always so nice - offering a welcome drink and very helpful when we check our bags downstairs to go to the park on checkout day. They offered me late checkout at noon! I called for more...

"Ugh!!!"

"Bed sheets were stained. I was told when I booked that I had sleeping accommodations for 5 but we only had 2 queen beds."