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"Not enough staff during conventions at all facilities"

"Unfortunately, our experience at the hotel this time was very disappointing. We arrived as a group of five families, some of whom had traveled from Israel, and we were really looking forward to a pleasant and enjoyable stay. Unfortunately, from the moment we arrived, we felt that the way we were treated was different and uncomfortable. The biggest issue was at the pool. The staff constantly reprimanded my children and other children in our group, to the point where being at the pool became...

"Revisar antes que no incluye el desayuno ,"

"Not as clean as you'd expect. Extremely difficult to get assistance from staff too since no one picked up the room calls."

"The stay was overall okay. Shower was not the cleanest, there were some hairs still in there, kitchenette was okay. Housekeeping never came. We left the note on the door all day one of the days and they never showed up, so we just switched to do not disturb the rest of the time we were there."

"Convenient location. Rooms need updated but clean. Love the views and the sea lions!"

"Our room was great and staff as well. Thought they could have done better keeping the pool areas picked up. Quite a few empty cups lying around where people had left. Overall was great and will return."

"Had a fantastic experience"

"La ubicación del hotel cerca del Gaslamp es extraordinaria"

"Everything was great! Super comfortable beds and rooms. Beautiful view. I had to do some work and the view made working a pleasure. The staff was helpful and pleasant. Coffee house in lobby opens at 5:30a. Location was close to everything. Parking was way reasonable compared to other hotels. My go to next time I’m in San Fran."

"Amazing"

"it’s not as nice as when it opened. our shower clogged after less than a minute of running the water"

"The room was clean, but I noticed the staff seemed overwhelmed, with only one person attending the front desk. I hope they receive the support they need."