"I recently stayed at the Kimpton Hotel Palomar Philadelphia by IHG for a birthday celebration, and I was so impressed by all the little touchesālike the chocolate treat in our room and the late checkout, which was such a generous gift.
After leaving, I realized I had accidentally left behind an item Iāve had since childhood. I didnāt notice until I was already back at school, and both my mom and I called desperately, hoping it hadnāt been thrown away. When I finally reached the right department, they immediately reassured me that they had it.
I drove back that night to pick it up, and not only was it returned to me with a smileāthey had washed it as well. That meant the world to me.
Thank you for going above and beyond. Exceptional service and genuine care!"
