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"The staff at the front desk were welcoming during our stay. They were kind, courteous and helpful during check-in. The rooms were clean and comfortable. The overall hotel (hallways, elevator, stairs, lobby) was clean and inviting. I would definitely stay at Hotel Willo again."

"Clean, room looks new"

"Beautiful location. On the downside, most of the parking spots in underground garage were quite narrow."

"The staff were amazing. Front desk, room service wait staff and bell desk. Food was ordinary to awful and extremely expensive so no value for money staff in restaurant looked unkept and by comparison to other staff not very attentive. Crowds going on cruises were just awful. Slobbing in lobby chairs suitcases everywhere unwashed masses. It is also a convention hotel and over a weekend of cruise departures and a convention on property might as well be staying in the middle of NYC’s Times...

"The location is great and central to the Vancouver metro area."

"We had a trying experience with their parking lot. It was full when we went in with our dodge ram (not oversized). It was impossible to turn around in there and the gate closed on our vehicle as we were trying to back out. We notified staff right away who suggested we park across the street at the hospital. They took the charge off for parking but it was we not a pleasant start to our trip. The hotel rooms are decent and it’s very walkable. But I don’t know if we’ll book in there again."

"Excellent"

"Convenient"

"We stayed here one night prior to departing on a cruise. The staff were really helpful and the location is great for shopping and dining. We ate breakfast at the hotel, which was a great start to our day before heading to our cruise ship."