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"Booked two family suites for a basketball tournament. The rooms were horrible and falling apart. No fan in the bathrooms,"

"Stayed in2 bedroom, 2 bathroom apartment. After showering in over bath shower the water retained in the bath making conditions very slippery to get out and the water remained in the bath for a few hours very slowly draining away. I considered this somewhat dangerous to use because of the slippery bath. The second bathroom hand basin did not have a plug and again the water was not draining. A request for a change of room was ignored. I do not believe there was no option to change. Looking online...

"Spacious room. Small bathroom. Heating worked well. Contactless check in - had to call a number for them to remotely let us in the hotel and our room. Microwave and plates in the room was handy. Free street parking overnight. Overall good value for money."

"Nice accessible place to stay"

"We rented a superior apartment which was plenty for our family of 3. As it was an adjoining room on the main apartment, we had separate bedrooms (1 king and 1 with twin beds), a fully functioning kitchen and a kitchenette in the twin room. Also 2 bathrooms with showers and a washing machine and dryer. It was very clean, easy to access and so close to lots of amenities including a cinema, restaurants and shops/supermarkets. We didn’t notice the noise from the street from our apartment. Check out...

"Onsite parking for a fee but secure. Staff were lovely. The room however was dirty. Hair in the shower drain and needed a good clean. Not impressed. In the kitchen if you have the kettle on and plug in laptop (which is what we did) it trips the fuse and you have no power. Not good. Luckily we were only there for one night. The coffee machine in reception is good however again, not cleaned properly. "

"Shower recess black grout. Windows to balcony very dirty . Kitchen area clean rhough limited plates & utensils. Staff helpful & friendĺy"

"A great location."

"If you are looking for a few days of peace relaxation but still handy to all Melbourne has to offer, this Willsmere apartment will tick all those boxes. We will be back."

"Close to trains gave us full access to all of Melbourne. With a Myki card, travel is capped at 11.50 per day. "

"Very happy with our stay! The apartment has everything you would need. Such a good location, plenty of restaurants in walking distance and close to the tram. The owner was so friendly and very responsive. Look forward to staying again."

"Parking for a family car was not supported so street parking was only option but allot of clear ways and resident permit parking close by."

"Family and fur friendly. Surprising suburban oasis - loved our stay. Convenient for city trams and local amenities. Owners a pleasure to deal with. Would stay again."

"Well maintained unit with washer and dryer. Only downside is a double bed"

"The photos in the listing were not accurate. We arrived to a dirty property with cobwebs, bugs in the pantry, used toothbrush and razors, holes in walls, mould in the shower, stains on the carpet and bed head and ripped curtains. We did not end up staying due to the condition and the person would not refund stay or the cleaning fee as she believed we had stayed in the beds but we had just checked the condition of the sheets to see if they were clean. Property does not appear to comply with...

"Lovely apartment close to everything and excellent communication through the stay "