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"There was a complimentary transport from the hotel to the airport and we were told that only 7:30 and 10:30 am and ordered a private taxi to realize once we were outside at 9:30 that there was a transport taking guest to the airport . And we were told by the employees that the the front desk from the check in didn’t help us properly with this arrangement ."

"The front desk staff was amazing! We checked in during a rain storm and the hotel had been hit by lightning and their computers and they computers were out. The staff maintained their professionalism and got us in a room quickly. Thank you for your help "

"Everything was great !"

"Great location and good value for the money. Staff was very nice."

"Outstanding service"

"Fueron muy amables pero fallaron en algunas cosas y cobraron mucho por el early check Inn y desayuno para 1 persona adicional"

"The hotel location is great- very friendly and helpful staff. The onsite restaurants was really good too. "

"Modern hotel in central location "

"Great location near all tours, friendly staff and decent breakfasts, they do let you check in early if you arrive in the bus around 7am but for a fee."

"Good property the great amenities and service"

"No vip treatment! nothing special, booked a king room got a double, wc was running water all the time and the sink didn’t drain properly. Breakfast was lame. Staff was good and the bed was comfy, but that’s it."

"Clean room and property. "

"El menú estaba delicioso pero con muy pocas opciones."

"Beautiful place with great staff. And the breakfast was awesome."

"Excelente Hotel, en una muy buena ubicación, los alimentos de primer nivel, limpieza extraordinaria, y una comodidad excelente, cuando regrese a Santacruz, por supuesto que me vuelvo a hospedar ahí"

"Excelente y"

"Perfecto "

"Very nice accommodations. Very clean with great views. The indoor pool and spa was incredible. I particularly liked the phonograph and selection of music in the room. The staff was very nice and helpful."