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"The property was well maintained and clean. The manager was helpful. The portal to invite guests was weird, it says you could, but you couldn't. Really nice pool and beach area. The bar and restaurant were not completed and during the day you could hear construction. All in all, really nice apartment and property."

"Nice hotel provided small water bottles daily for a place thats hot. Room very small but clean"

"I really like the stay . The service was nice"

"Excelente"

"Little mishaps here and there but I would recommend this hotel and definitely stay here again."

"Property will not answer your messages nor will will they accommodate you switching dates."

"Club staff, lobby bar staff very gracious and attentive. Khadijah, Jose, Jorge/"

"The rooms are cheap construction and need remodeling. Our shower flooded the bathroom. Reception and pool staff excellent. Restaurant incredibly slow and overpriced. Breakfast not that good. Cold eggs. Disorganized. Ground floor staff treated me like a criminal. They said I couldn't carry my coffee cup out, but I said I'll be right back, I'm just going to get my seven year old. Nope. You are a criminal. Give us the cup back. We had to run for the airport and the doorman said they hadn't...

"Amazing property, it’s well located when it comes to being across the beach and a mall right next door. If you are trying to get to the Historic Center which is where most activities happen you will have to Uber, the favorable thing is that Uber is extremely affordable. I also spent some days at Osh hotel in the Getsemaní area and I would prefer to stay in Hyatt because of the great facility and convenience. The only hiccup we had is that our room was not ready at the check in time @3pm, we...

"Nuestra experiencia durante la semana de receso fue pésima. Al llegar, encontramos la piscina principal cerrada por mantenimiento, situación que nunca nos informaron al realizar la reserva. De haberlo sabido, jamás habríamos elegido este hotel. El único jacuzzi disponible tenía el agua extremadamente sucia. La zona de playa destinada a los huéspedes estaba en condiciones lamentables: basura, camas y sillas sucias, utilizadas también por vendedores ambulantes y personas ajenas al hotel, sin...

"The staff were very friendly and helpful"

"The property it’s very good"

"La estancia en el Sofitel Legend Santa Clara fue muy buena en general. El hotel es hermoso, tiene una ubicación privilegiada y ofrece una experiencia que destaca por su historia y encanto. Sin embargo, el cierre de la experiencia fue decepcionante. Al finalizar una estancia de 4 noches y 5 días, nos presentaron una hoja solicitando una propina de aproximadamente 462.000 pesos colombianos (unos 146 USD o $2,700 MXN), una cantidad excesiva que contrasta con la elegancia y el nivel del hotel....

"Very good breakfast!!!"