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"Room was a great size (twin room) and the staff were friendly. However, when I asked for a hair dryer, the staff member said it would take 10-15 mins to find one elsewhere in the hotel. He didn’t come back to me. The bar is nice and has a lovely patio with views of swans swimming in the Thames. My other gripe was that likely due to the age of the building, any time somebody walked past our room we could hear creaking floorboards. I recommend the hotel for its proximity to the airport....

"Conveniently located for legoland/Windsor. On checking in, very little communication. Behind one of the double beds there was badly broken socket. Overall satisfactory."

"The room was clean and perfectly suited for an overnight stop with two young children. The room was very warm, despite provision of a fan. The use of the pool was excellent and the bar restaurant was great for a drink and food in the evening."

"Great location but no bus to T5?"

"There was no bath for the kids in the lodge which is clearly stated but not ideal."

"All good and helpful"

"Woman on reception desk was friendly and helpful, we liked her (for identification purposes, she was Catholic from her crucifix around her neck but don’t know her name). The kettle didn’t work. The towel was dirty. There was a firework display at midnight that was very impressive but disturbed sleep. The drag racing on the bypass outside the window was also a nightmare. Other than that, it was completely fine 😆"

"We booked two rooms on one reservation. Not only were the rooms not beside each other, not on the same floor, they weren’t even in the same building. Also check in was so slow for some reason. Not sure why they don’t have things printed and keys ready before you get there. Otherwise it’s a decent place to stay. Some rooms are clearly nicer and newer than others. Great location. Breakfast was average but great view from the window of the river."

"Housekeeping was incredible. Nice to come back to the clean room at night after a long day of touring. Front desk was so helpful and pleasant"

"We really liked the spa facilities, both pools are excellent I also really liked the sauna and jacuzzi very clean and never too many people. The entertainment was excellent on both nights. Want to give a particular thanks to Georgia who led our dance session on the Thursday morning. It was such a laugh and the time flew by. We also really liked the boat trip which was great value at only £12.50 and Ahmed was a fab skipper. Food in the Market Kitchen was not great especially Thursday evening....

"All ok"

"BEAUTIFUL grounds and main hotel areas, super helpful and welcoming staff. The room itself had basic amenities, and smelt like it was an ex- smokers room. May just be that the soft furnishings needed replacing. The room was dated and needed an upgrade. It would have been good to have a safe in the room too. Everything else about the hotel was wonderful and it was a shame it was only a fleeting visit. Slightly overpriced considering the room itself."