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"Staff was rude and did not feel like a welcoming environment"

"The Grand Roatan defintely had the feel of a 5-star resort, but what impressed me the most was the staff. The front desk reached out multiple times throughout my stay to see that my needs were met, and everyone I met remembered my name after our first encounter which was impressive. Marine life is abundant as soon as you walk into the ocean. We paid for a night snorkel on the other side of the island, but honestly, everything you'd want to see is right in front of the property. Very impressive...

"Air conditioning was fantastic. The staff was amazing. The property was older so it could definitely benefit from a makeover but….. the bed was super comfy the pillows were comfy. Our shower head was clogged and they replaced it immediately. The view and beach was 10/10. For the price point it was amazing. "

"Diving and staff"

"experience so many problems at this place one that the light fixtures weren’t working second there was mold on the ceiling. We removed several times. Staff and waiters were not friendly. They would say good morning to some guest and not to others I believe because we had several issues. They were less likely to speak with us. We’re not friendly. My husband had an accident on the property and I felt like it was brushed over and not taking care of. There’s no landline. They rely on Wi-Fi which...

"Pros: Room was quiet, staff were very friendly. Cons: every morning we had to wait for clean plates for breakfast. Music in the restaurant was VERY LOUD"

"Very well maintained and cleaned. Very helpful staff."

"I really wanted to love this property because the location is beautiful, but unfortunately our experience was disappointing. We stayed here from June 16–23 with a group of seven. During our stay, our section of the property experienced repeated power outages while other areas of the hotel still had electricity. We also went two nights without hot water. We found insects in our room during our stay. I understand that this is a tropical destination and seeing an occasional bug is expected, but...

"If you’re looking for a tranquil and relaxing experience, away from tourists attractions, Las Verandas is the place. The grounds are well kept and the ocean views are spectacular. The restaurant on site and the poolside bar were amazing. Waitstaff very pleasant and attentive. The beach was very rocky therefore not conducive to swimming but the 2 infinity pools made up for that. We will definitely be returning for another week’s stay."

"We stayed on a beachfront room, but unfortunately, it was situated right in front of the bar. So early in the morning, you could hear the staff talking loudly and laughing. I think that in this type of properties, the staff should more quiet, and let the guests have a more quiet vacation. The same happened while having breakfast, the staff communicates with each other by talking loud at a distance, which should not be the case. Otherwise, the hotel was very nice, very clean, very well...

"The hotel was so cute and clean and right across from half moon bay. Restaurants, bars, shops and water taxi within walking distance. The staff was amazing and so nice. It also has the most beautiful sunsets. We will definitely be back to Roatan and stay at Mr. Tucan!"

"Perfect"

"This was the best trip I've ever been on! The Villas were just as described, so clean, and the room was cleaned every morning while we were at breakfast. The grounds were so beautiful and maintained wonderfully. The location was perfect if you are looking for a slower, relaxing environment, and access to the reef was incredible. The staff could not have done their jobs better, Sasha, Noel, Rose, everyone... The perfect curated group to make every aspect of our trip seamless. Food and drinks?...

"This place is a small quaint boutique hotel & just the best location & staff. Definitely on my list to return. Strongly recommend. Get ready to be happy everyday"

"The morning breakfast was delicious. A good variety and it changed a little each day. It was a short walk to the gorgeous beachfront. Lots of restaurants and the most beautiful sunset ever."

"Great place to stay. Would definitely go again. What lacked for amenities, the wonderful staff made up for. Except the waitstaff and bartenders…they were definitely on island time."

"Awesome staff, property, location, and amenities. First time staying at this location and wont be my last. Thr staff was super nice, helpful, and professional. The property was BEAUTIFUL right on the beach. I cant think if anything negative. Highly recommend this resort!"

"Excellent!"

"This was a nice boutique hotel in a cozy bay. Traveled with my husband and daughter. Our room felt alittle cramped and would have definitely preferred a larger room. Everything else was great. Water taxis, excursions, restaurants were all within walking distance. The shuttle was great to and from airport. If you want a quiet less commercialized experience would highly recommend."