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"Great amenities. Lovely staff. Perfect location."

"深夜のチェックインでしたが、丁寧かつスムーズに対応していただけました。"

"Perfect location especially when driving. Parking garage is well lit and safe. Close to shopping restaurant and old town. Do visit the Balenciaga Museum in Getaria."

"Great hotel located within walking distance to the beach. Staff and room was amazing. It was my birthday and when I got back to the room there was an amazing dessert waiting for me with birthday greetings. Very pet friendly. Will stay there again."

"So disappointed with our very expensive room with terrace. Bilbao is wonderful and the view from the room was spectacular but there were lots of little details that let the experience down; there was a cigarette burn on a cushion on the terrace chair, another large burn mark on the bathroom sink surround (hot hair tongs?), the planting on the terrace was looking very sad and eaten by bugs, a raucous party on first night in the room next door, scraping sounds of furniture from 6am which were...

"Excellent hôtel "

"Très bien situé près des autobus"

"ロフトの部屋を取ったが非常に快適でオススメ"

"Very well maintained property. Relatively close to La Concha Beach. Clean room and excellent breakfast buffet"

"Pablo told me to go to the wrong garage my rental was stuck there for Monday cause it was closed then charged me 127 euros to get it out Tuesday. Horrible advice "

"This hotels was in great location if you want to explore for the foods. Room interior was very modern and cool. We stayed top floor which has nice balcony. Room was very spacious but no hooks and chair was only one with desk. If hotel would put more hooks on room and bathroom and put some small sofas…. That would be more than perfect. We would love to stay again if we could go back to San Sebastián."

"Muy bien ubicado, a solo unos pasos de la Catedral del Buen Pastor , cerca del ayuntamiento , de la playa La Concha y del Casco Historico."

"La atención el Hotel es bellísimo, muy bien ubicado y el desayuno maravilloso..! Limpieza cuidado del Hotel de 100, excelente en todos los sentidos..!!! FELICIDADES..!!! Siembre en recepción con la mejor disposición de ayudar..! Guapísimos y servicio las 24 horas..!"

"Todo perfecto 💯"

"I loved my stay. It was 5 Stars all the way through. Syaff was extremely nice and helpful. The breakfast is worth it it "

"Beautiful hotel. Excellent location in the center of town, great breakfast and facilities. "

"Nos a encantado nuestra estacia en el hotel Axel, todo de 10,esperamos poder volver!!!Gracias por todo!"

"Excellent location, spotlessly clean rooms, and staff who were consistently friendly and helpful throughout my solo stay"