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"Simply amazing! The whole staff was effective while very friendly. The hotel is beautiful and the staff helped us make my mom’s 80th bday celebration super special! The spa was equally amazing and the massage was one of the best I’ve had! I’d definitely stay there again!"

"What an amazing place!! The room was perfect and the breakfast was very nice. We enjoyed the thermal bath immensely. The staff was friendly and helpful."

"If you’re looking for the cave experience this place is great, the room was very nice all renovated and very comfortable. A lot of steps but that’s Matera and close to dinning and shopping. The staff is great very accommodating and helpful with helping us navigate the area. Morning Breakfast was very nice as well. I would definitely recommend this place and would stay there again if we come back."

"Will not work with customers or try to accommodate "

"We had a wonderful stay! The staff, the hotel and the scenery were unforgettable. Loved it! "

"Magical experience living in a cave with all the modern luxuries. Clean room. Great breakfast. Very helpful staff. Matera was beautiful (although weather wasn’t great). "

"I was very satisfied with the overall experience during our two-night stay at this boutique Sassi hotel (Fra i Sassi - Residence). Communication with the host and staff before our arrival was excellent; they were incredibly responsive and quick to help. The detailed parking instructions provided ahead of time were great, and we were able to find free street parking. Finding and walking to the hotel was straightforward using Google Maps. Our cave dwelling unit was spotless and offered a fantastic...

"Ok so location was PERFECT and staff was so so helpful !! Room was beautiful and breakfast was great. What this room lacked was no espresso machine in room, no A/C, No body lotion, no iron, no usb phone charging points. Another thing. You cannot take ur car there and you have to park the vehicle far away. These hotels call super expensive cabs for lile siper short distances and are taking advantage of that. This is borderline exploitation. Hotels shud run super cheap or free shuttles to help...

"The breakfast was fabulous. As many coffees as you wanted, and the best service in the friendliest manner possible."

"This ultra charming hotel is outstanding. Anna and the staff are so cordial and knowledgeable in all respects. We were treated like royalty and thank you all for make our stay so wonderful we did have an opportunity to speak with the owner and share our enthusiasm about the property he made so fabulous. Janice and Jerry"

"La atención de cada miembro del staff, fue maravillosa, el desayuno muy rico, la limpieza excelente, el lugar es privilegiado en ubicación, la habitacion espaciosa, tranquila, comoda, definitivamente regresaria a quedarme aqui"

"Perfectly located,even better managed!"

"Very comfortable hotel, conveniently located, and easy parking available. "

"Struttura perfetta"

"Everything was great. Service, breakfast, room are top! Higly recommend!"

"Amazing spa Staff is so lovely and helpful Everything is done with such style and good taste Will def go back "