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"No working AC in August, and terrible customer service! We specifically booked a hotel with air conditioning because we knew it could be hot in Basel in August, but the AC unit never cooled our room at all during our 3-night stay. The only time the temperature on the thermostat ever dropped was when we opened the windows in the evening, but we could not leave them open because of noise from the train station and nearby streets. When we alerted the desk clerk to the issue, he assured us they...

"Also haben kein Mitarbeiter gesehen aber hat uns jetzt nicht gestört waren 4 tage da. Zimmer sauber und groß. Die lage war perfekt zentral und leise abends. Haben uns wohl gefühlt. Würden wir wieder buchen"

"Wonderful hotel. Very friendly clean and relaxing. Highly recommended"

"Great"

"Nice property and would stay again!"

"Ausserhalb von Basel (nahe G-Bhf. Wolf); Lärmemissionen von der Autostrasse waren nicht vorhanden, auch der Güterverkehr störte nicht. Tolle Aussicht auf die Stadt. Frühstück war eher mittelmässig."

"Very nice hotel. Staff is friendly and had very good breakfast."

"الفطور جيد اطلالة الغرف سيئ "

"Nick at front desk was amazing! Sauna and fitness were great and room was spacious"

"The location, the cleanliness and the presentation of the hotel is fantastic. But it really was brought to life by the staff, especially Daniel on reception, who went the extra mile for us at every turn. Would stay here again in a heartbeat."

"The hotel advertises they have air conditioning but it was anything but an AC. Couldn't really be compared to a fan as it blew luke warm air. Property response when we inquired was they just don't have proper air conditioning in Europe like we're used to in the USA. Not true - we've stayed at multiple hotels across EU including others in Switzerland and when AC was advertised it was amazing. This hotel shouldn't advertise that as an amenity as it's not accurate. Staff was nice and I'm sure...

"Great hotel right across the street from Basel SBB train station. Shower wasn't draining but the staff responded quickly and rectified the situation. Would stay here again if I ever come back to Basel, Switzerland."

"الفندق نظيف جدا والغرفة رائعه والنوم مريح جدا العاملين في الفندق ودودين وموقع الفندق في السنتر وقريب لكل شي"

"I request refund for the difference of a twin room and queen room."

"I paid upfront in January and now in August they are charging me again. I cannot get it resolved . I have sent them proof and they still say they won't remove the double charge I cannot recommend this place to anyone"