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"The smell"

"I have been to the crane about 5 times and everytime I visit I fall deeper in love with this resort. It’s clean, beautiful and the people are amazing they go above and beyond to ensure that your stay is great. I appreciate that there’s always a kitchen in the rooms. My only complaint is the lighting as a woman who does her makeup every night on vacation, better lighting would be phenomenal. I can’t wait to come back the food, pools and beach are all 10 out of 10."

"We loved everything about the Crane overall except the air conditioning in the room left a lot to be desired. Ive stayed at the Crane many times over the past 15yrs so its definitely a great resort but having one a/c vent in master bathroom and one vent in the kitchen (none in master bedroom or living room) seems a bit confusing. Might be time someone put more thought into this. A complete overhaul of the a/c infrastructure might be due in my honest opinion. Room was humid the entire time. ...

"Everything was really great, food very tasty. Everyone onsite was very helpful with any questions or needs we had."

"We were guests of sugar bay for three nights in late August. Overall, the experince was positve.The location is ideal, food was good, and staff was generally helpful. But there were some things for improvement. I wasn't aware that you could only make a reservation to premium dining once for every three nights. I wish this was more explicit in the booking. Also,"

"Rooms were well equipped for use of the kitchen!"

"Very friendly staff and beautiful atmosphere"

"We stayed 6 nights (August 21st-August 27th) as Diamond Club members. From the second we arrived, we felt like we could exhale! We felt like we were on vacation immediately. We received professional, attentive service and check-in was pretty quick and seamless. Our Butlers (Michael, Chaddo, and Taneah) were excellent!! They were always available and responsive and addressed everything we asked for. But I want to also acknowledge that all the staff we encountered on the resort were super...

"We had a fantastic stay with our family of four, including two younger children. The rooms were spotless and were cleaned daily. The staff was incredibly accommodating and always greeted us with a warm “hello” or “good morning.” The pool area was a highlight of our stay. Aaron, Joshua, and Jose at the bar were incredibly friendly and engaged in great conversations with everyone. The atmosphere at the pool bar was truly island-like. However, there were a couple of things that were beyond the...

"I loved the location. Beach right there. Several eating and shopping places within walking distance I would have like complimentary or even paid to use water in the room. Replacing soap would be great."

"Our first day, The hot water wasn’t working, they did fix it after but was still slightly warm not hot. Excellent staff is what makes this place worth it. Very helpful and accommodating. When our flight got delayed we were able to check out late at 3pm and stay in the lounge with use of their facilities and even food and drinks until 6pm. Food was okay, not a lot of vegetarian options besides salad. Seaweed was present on the beach so didn’t look nice to go in the water."

"Central location. Staff was very professional and helpful. However, ongoing construction during our visit - so too much unwanted noise. Property is also very dated and needs an urgent upgrade. There are several better options in this price range. Best to consider what works best for you. We would not stay at this property again!"

"The Resort was beautiful and comfortable. The pool was warm. All of the employees are kind! We had a great stay!!"

"Staff was very welcoming, helpful and nice"

"When we arrived there, after 10 minutes,my wife and I immediately went back to the front desk(a table with someone sitting) to tell them that we’re not staying. The place was misrepresented. It was an are where a few people congregate to drink and the swimming pool looked like the water was stagnant, not clear and when we went in the room some of the towels had spots in them. We call Expedia and they said that Socco would not reimburse us. Not fair since we didn’t stay and didn’t use the...