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"I would like to recognize Tanya at the front desk for the exceptional service she provided during my stay. From the moment I arrived, Tanya made me feel genuinely welcomed. She helped me arrange an additional room and handled the entire process with professionalism, efficiency, and kindness, making what could have been a stressful situation completely seamless. What truly stood out was that her excellent service didn’t end at check-in. She personally accompanied me to my room to ensure I found...

"At night it needs more lighting on the paths. Please contain the cats. I'm very afraid of them, so I was not comfortable walking by myself in the morning or at night."

"The staff there during my stay 7/17 to 7/22 were tremendous and one was actually a super hero. I believe his name is Junior who risked his life and dove into the beach water fully dressed. He helped 2 people screaming for help because the late evening current took them out too far. Junior who looks like a baby himself needs to be honored by the company that owns the resort. The food was good and the UMI Japanese restaurant and sizzler steakhouse was great. They also have a game room and workout...

"I didn’t like the fact that there were roaches in our room."

"I loved my stay at Waves. It’s unlike other all inclusives that I have been at because it’s more small and feels more intimate. The staff is incredible and always helpful. There are water sports included in your stay too - highly recommend the water tubing! I would absolutely come again"

"Loved the hotel, clean, friendly, great location"

"Terrible customer service and disorganized staff. AC didn’t work I was told to way 3 hours for service. Move me to a new room across far away, no space for my kids and has to walk all the way back (4 flights, no elevator). Key card didn’t work and they wanted to try to move my room again. Said they would give me a free dinner for my troubles, but they failed to say it didn’t include any drinks regardless of alcohol. Hassles non stop. They offered free breakfast but I declined, toast probably not...

"Nice resort"

"Hotel needs modern upgrades to rooms. The rooms are very outdated. The bedding needs to be washed and changed before every guest. Everything on the bed should be stripped not just the sheets. A microwave in the room or even bar/lobby area would be awesome accommodation for guest. Food was expensive at the onsite restaurant ($100 US for 1 person) but it is located right on the beach which was nice."

"The resort was very nice and extremely relaxing!"

"Clean and well layout"

"The property had no activities. Beach chairs were taken in @ 5:30pm and pool umbrellas were put down @ 5:30pm. The bar closed @ 10:00pm. The tiki bar was closed majority of the day or not open at all. Rooms were dated and uninviting. Some areas were being renovated. Hallways were under construction. Lastly, I was unable to contact anyone before my arrival. The phone was never answered after being on hold and then being cut off the line. The property is in need of upgrades and new management."

"The staff was most friendly and helpful. Huge shout out to Maria, David, Carlyle, Deniko and others that I don't remember their names. Maria remembered the way we liked our omlettes and would start making them as soon as she saw us walk in. The food was good, the rooms were clean and little things were impressive to me, like: 1. They offered cold towels while at the pool, they would walk around the property with water and had a ice cream cart pushed around daily so we could have at our...

"Clean, friendly staff, great location on the beach. Rooms are large with kitchen supplies. Good restaurants nearby."

"Very spacious and very clean room. Stayed for one night. Will return"