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"It took 2 phone calls and 5 hours to get clean towels; our room was not cleaned during our two night stay (garbage filled up and wet towels remained piled); shower curtain rod was broken and kept flipping upside down (because it was curved, the curtain would not close when it was upside down). The front desk staff were very friendly and courteous!"

"Negative experience with the night supervisor. Wonderful bellman and valet staff. Breakfast was not good. Horrible experience."

"Excellent water front hotel. Very clean and close to everything"

"The breakfast was very good. The parking was confusing but we managed. There were 2 hairs in the sink. We signed up for the Marriott rewards, but still got charged for the internet."

"Kinda dated"

"Beautiful hotel ..very comfortable bed"

"I was in town for a concert, and all of the staff were amazing. The rooms were clean, the front desk staff were very kind and professional, and the bartender was fantastic. I would also like to thank Ms. Tyra (I believe she was the AGM) for all of her help with my reservation. I had some issues with how I booked the room, but she was very accommodating and went above and beyond to assist me. I will definitely be returning and highly recommend this hotel to others."

"always good"

"The hotel and our room were very clean up to date we felt comfortable. Will definitely boom again."

"The outside of the hotel was fairly dirty. There were small pieces of trash and unknown wet spots all around. The staff was very friendly but that was about the only positive for this property. There was a strong smell of air freshener as soon as you got off the elevator and the room had a musty smell. The air conditioner made a whining noise every time it turned on and did not cool the room very well at all which made for a very uncomfortable sleep."

"This was our 2nd stay. Very nice facility. The 2nd stay, I had to leave early due to work. And a issue arose of the parking validation which was very confusing. After 15 minutes it was worked out. The halls and lobby are very warm. I checked on the staff to make sure they were staying hydrated. Hotel rooms were cool, air was on. Would definitely book again, if need be."

"This Indigo is very reasonable and not far from downtown, Hopkins Hospital and more. The outstanding part of my stay was the evening staff helping me when I arrived. I left my phone by accident in my Lyft ride, and they quickly figured out how to go through the Lyft website and report its mission, with my information that Lyft has. The driver was back at the hotel with the phone in less than 15 minutes, saving me hours of frustration. Thank you, Indigo staff!"

"Room view terrible"

"Besides me calling to let them know I would be arriving between 4-5 an I arrived a little after 5 the man at desk told me he canceled my reservation an closes the day out at 6 am mean while I had booked the room for 2 days so once I asked were can I get a room in the area because I drove over 6 hrs he decided to tell me I would have to pay and it would be an early check in fee which I didn’t understand stand when I had the room payed before I got there and called to tell them I was coming so I...

"The hotel was beautiful, my family and I truly enjoyed our stay. The pillows were amazing!! I need to purchase them for my home. It was walking distance to the harbor a fun walk for the kids."

"I really wanted to love this hotel. The property is gorgeous, the rooftop views are breathtaking, and every staff member I encountered was warm, professional, and genuinely kind. Unfortunately, the experience didn’t match the price or the expectations set by the listing. Several of the hotel’s signature amenities, including the restaurants and karaoke rooms, were closed throughout our stay, yet we were still charged a $12/night amenity fee. Because there was no on-site dining, we had to pay...

"Great location. Friendly staff. Plenty of room. Nice kitchen."

"Nice bar in lobby Really nice room. Starbucks in lobby slow and rude"

"Accommodate customers when services are not working properly such as the AC. Provide better room maintenance, such as clean showers, clean carpeting."